Ratings based on 964 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Location, location, location!
We had a great stay here. The rooms were clean, and the staff was nice for the most part. It’s very walkable, and it’s a 5-min walk to the Duomo and right next to the shopping mall. We felt quite safe when we were there. Although we didn’t eat there, the rooftop restaurant had nice views, and the drinks were good.
We stayed in one of the renovated rooms, so it was very spacious - the first room we got was cramped and had a strong smoke smell - when we called, they said that they couldn’t change the room because they were at capacity and would send someone with a spray - we were there for 3 days, staying in a cramped room with a smoke smell wasn’t an option - I went downstairs, talked with the front desk, and she was kind enough to move us to another room (same category) - and this room was very spacious, clean, and didn’t have a smoke smell. Made our stay here very pleasant.
by A verified traveler
Posted 13 Jan 2025
I had a problem with the mattress in my room—it was really bad. After complaining to the reception, they eventually moved me to another room. However, I want to emphasize that I had to speak to the reception five times and even request a refund for the night I had to sleep on that mattress. I didn’t travel from London to Milan and pay £290 for two nights to sleep on something like that. It was my birthday, and I was hoping for a good night's sleep with my husband and son. Aside from that issue, everything else was good.
by A verified traveler
Posted 8 Jan 2025
Excelent Location
by A verified traveler from Panama
Posted 1 Jan 2025
Great location, building is kind of old, selected a really small room but for a single person and just 1 night it was all I needed.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler from South bend
Posted 15 Dec 2024
The hotel is in the perfect shopping location. The staff was very friendly and accomodating. We were walking distance from all major shopping and restaurants.
by A verified traveler from West Palm Beach
Posted 10 Dec 2024
This grand old hotel is in need of a little TLC, but staying there was still a wonderful experience. Everything was clean and in working condition, but older and showing signs of ageing (e.g. some cracked bathroom floor tiles).
The room was large. The bathroom was well appointed and large. The walk-in closet area had a small fridge and a safe. They provided bottled drinking every day. The WiFi was good. The rooftop bar was nice, and provided a view of the city. Milan's main attraction - the Duomo - is within 5 min walking distance from the hotel. The M subway station is "around the corner". A taxi to the main station (Milano Centrale) costs about 20 euro, and a subway ride about 2.50 euro per person.
The area is a tourist mecca, with a large mall, dozens of restaurants, bars, and tourist attractions within a 1 mile radius.
by A verified traveler
Posted 8 Dec 2024
Breast was great. It is near to duomo and shopping center
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Close to attractions
