Ratings based on 808 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Great property. Close to Chinatown easy access to Centro with tram.
Comment from Hotel Management
2 Dec 2024 by Monica, Guest relations, Hotel Management
Dear Neeraj,thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Monica - Guest relations
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Matteo Guest relations Hotel VIU Milano, Hotel Management
Dear Mr Crespo ,Thank you so much for being our guest and thank you for sharing your review about your stay.We look forward to welcoming you back at hotel VIU Milano.We remain at your Complete disposal.Best regards,
by A verified traveler from Vancouver
Posted 18 Oct 2024
Good property, some enhancements needed to credit the 5 star service. Don’t recommend the massage at this time until they dial this in better.
Comment from Hotel Management
18 Oct 2024 by Savo, Guest Relations, Hotel Management
Dear London, thanks so much for your feedback! We're happy to hear you liked the property and appreciate your thoughts on where we can improve. We'll definitely take your comments about the massage into account and work on making it better. Looking forward to having you back soon for an even better experience!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Matteo Guest relations Hotel VIU Milano, Hotel Management
Dear Mr Girling,Thank you so much for bing our guest and thank you for sharing your review about your stay.We look forward to welcoming you back at hotel VIU Milano.We remain at your Complete disposal.Best regards,
by A verified traveler
Not worth it
Posted 15 Oct 2024 on HotelsAs a business traveller this hotel is not for me. I would rate it lower but the manager did come see me personally to explain the issues the hotel has which included:
1. The top floor which includes the restaurant, views and pool gets booked out for events so as a guest you wont have access to that.
2. There arent enough steamers in the hotel so if you want to get wrincles out of your business clothes before work you have to be lucky enough to order one as soon as you arrive. Otherwise you wont get one.
3. I spent €800 per night but I booked a entry level room which doesnt come with hair conditioner foe some reason.
I feel I get a much better experience at a 4 star Hilton or Urban Hive in Milan.
Comment from Hotel Management
15 Oct 2024 by Matteo Guest relations Hotel VIU Milano, Hotel Management
Dear Mr Van WykGreetings from Hotel VIU Milano and thank you for taking the time to share your personal feedback bout your stay with us. We truly apologize for the inconveniences you experienced during your stay.Your comments about the restaurant and pool availability, as well as the limited number of steamers, will be shared with our management to improve our services. Additionally, we are sorry to hear that the entry-level room did not meet your expectations.We strive to provide a quality experience, and your review will help us improve our offerings. We hope you’ll consider staying with us again in the future, and we can work to make your next visit more enjoyable.We remain at your Complete disposal.Best regards,
by A verified traveler
Posted 12 Oct 2024
Arrived late, did not given room we had requested, all a bit uninspiring. Not sure we got value for money.
Comment from Hotel Management
13 Oct 2024 by Matteo Guest relations Hotel VIU Milano, Hotel Management
Dear Claire,Thank you for being our guest and thank sharing your experience.We are very sorry to hear that your stay did not live up to your expectations. We care about offering a good quality service and your feedback really important for us.We hope to have the opportunity to welcome you again in the future and offer a more satisfying stay.Best regards,
by A verified traveler from Brooklyn
Posted 11 Oct 2024
Very nice and friendly staff, especially Matteo, Davide and Nicky. Thank you very much.
Comment from Hotel Management
13 Oct 2024 by Matteo Guest relations Hotel VIU Milano, Hotel Management
Dear Nicky,Thank you so much for being our guest and thank you for taking time to share your personal feedback about your experience at Hotel VIU Milano.We really would like to thank you for this beautiful words, your feedback will definitely motivate us to improve ourselves.We are looking forward to welcoming you back at Hotel VIU MilanoBest regards,
by A verified traveler
Posted 7 Oct 2024
Friendly and very clean.
Comment from Hotel Management
7 Oct 2024 by Savo, Guest Relations, Hotel Management
Dear Miriam, thank you for sharing your experience, and for the vote. Looking forward to welcoming you back soon. Kind Regards.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Monica, Guest relations, Hotel Management
Dear Michael,thank you so much for this great vote. We hope to see you soon.Best regards,Monica - Guest relations
by A verified traveler from Maser
Posted 27 Sep 2024
Viu is a nice hotel but definitely not at the standards of 5 star hotels. And the location is not central or at least not in the heart of Milan
Comment from Hotel Management
28 Sep 2024 by Monica, Guest relations, Hotel Management
Dear Andrea,thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Monica - Guest relations
