Ratings based on 405 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
The room was rather spartan, but clean and quiet. Evidently had a smoker next door one night (UGH!) The staff is outstanding. Incredibly nice and friendly!
by A verified traveler
Posted 13 Oct 2024
Reasonably priced hotel, handy for the San Siro stadium and with excellent subway connections to anywhere in town, as its slogan, “close to everything” suggests. The room was spacious and airy, though oddly spartan with minimal decoration.
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Not bad, close to San Siro Stadium
Posted 10 Jul 2024 on HotelsThe hotel claims to be close to everything, and while it is close to some things, e.g. McDonals, Grocery Store, Bus Stop, Subway; it is not close to nightlife.
My room was very spacious and included a coffee pod machine and nice smelling toiletries. One of the bed side lamps wasn’t working and the room never got cold enough for my liking despite setting the air conditioner to 18 overnight. Wifi was a pain to connect to. Hotel offers a paid breakfast and was happy to hold my luggage for me after check out.
by A verified traveler
Posted 9 Jun 2024 on Hotels
Front desk staff was super nice and helpful
by A verified traveler
Posted 8 May 2024
Excellent customer service at the front desk thank you. Breakfast was standard it could improve. It would be nice if there is some healthy food offering besides breakfast. The area is well located for access the metro system but it lacks restaurant diversity.
Comment from Hotel Management
22 May 2024 by Ivan, Hotel Management
Dear Julio,thank you for your feedback! That's really important for us!We look forward to welcoming you again!Regards,
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 30 Nov 2023
The smell in the room was the biggest issue - it reeked of rose incense or something of that nature. We had to keep the window open for the duration of our stay to try and air out the room.
The sheets were quite scratchy.
There were scuffs and dents on the walls.
And finally the walls were so thin we could hear the guest in the next room snoring throughout the night.
It's a good location as it's by the San Siro - we flew in for the game. But it was at best a very passable stay.
Comment from Hotel Management
30 Nov 2023 by HM, Hotel Management
Dear Julia,we are sorry for falling short on your expectations. If you had asked us not to spray parfume we wouldn't do it. As per the walls with dents and scuffs that is due to the high occupancy we have every year. Periodically we intervene in order to fix the damaged parts, however having the 95% of occupancy results in that. Nothing that can really harm the sight though. The way you described it makes think a white shark had stayed before you. We' re glad to know that at least you have appreciated our location.Best regards.
by A verified traveler
Perfect if watching football
Posted 8 Nov 2023 on HotelsGreat location with parking if attending a AC Milan football game
by A verified traveler
I don't understand why this is 4-star hotel
Posted 27 Sep 2023 on HotelsThe location was good, near a supermarket and a subway station. but I never had this experience the hot water was stopped during the shower in any hotels or accommodations but here. Hot water was coming out at first, and it stopped in 10 minutes. When I told this to the staff, they didn't take it seriously they said they didn't know how long I take showers even though I told them it was 10 minutes. Staff responded but I don't feel they showed sorry to me but excuses. Due to this issue, I had to change the room for each night. And a staff suggested reducing my shower time. He said he was joking after seeing my frozen face but it was not adequate at all. They offered me just a free breakfast only for a day. The thing is I didn't feel comfortable with the attitude when they dealt with this problem.
I understand this is not their fault but they never said sorry for this inconvenience and it felt weird. I wouldn't feel this bad if they showed sorry and didn't take this as a joke. so shame.
Comment from Hotel Management
6 Oct 2023 by HM, Hotel Management
Dear Guest,we are terribly sorry about all the issues you had to go through while staying at our hotel. We had the chance to investigate on the attitude of our employe who has understood that jokes, although made with all due respects, are totally out of place. We apologize again for the discomfort caused. We'd like to explain you that in the room you stayed in the boiler contains 40 liters of water. After running out, it takes about 20 minutes to fully filled up. We could just wish you to have great time ahead. Best regards. Hotel Oro Blu
