Ratings based on 961 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
2024.Oct.13-16 stay: overall: we are very satisfied with this hotel. STAFF: is very helpful & quick to respond to several pre-arrival queries, especially Lesley! Our flight was delayed, we arrived to Milan (MXP) 1hr after our pre-arranged (by hotel) pick up service. Naturally, the driver had left but Lesley resolved it quickly, and we were picked up promptly. It was past 10:30pm & she provided very good restaurant recommendations; she called at 11pm a restaurant to let us dine in spite of fact that we'd be arriving almost at their closing time of 11:30pm. LOCATION: is excellent. Indeed Walkable (10-15min) to the main attractions: Duomo, La Scala, Grand Galleria, shopping areas, etc.. And very convenient Bus stop, a few steps, almost in front hotel, we used it to travel to various areas. BREAKFAST: attentive staff, food reasonable & sufficient, in line with a small venue hotel. CLEANLINESS: our room, bathroom were slick-minimalist, w all necessary modern conveniences, were very clean! so were all the public areas. I'm very sensitive to odours so I was concerned about the reported elevators' bad odour it was not as offensive. We concluded it was possibly due to using a very strongly-perfumed cleaning material/substance.
Comment from Hotel Management
22 Oct 2024 by Mattia, Front office, Hotel Management
Dear guest,We're exceptionally thankful for your excellent feedback.Your satisfaction confirms our staff's efforts in ensuring our guests a memorable stay.We thank you again for your time and preference and sendOur best regards.
by A verified traveler
Posted 17 Oct 2024
It is walking distance to the Duomo and Galleria. Many options for cafe and dining
Comment from Hotel Management
18 Oct 2024 by Mattia, Front office, Hotel Management
Dear guest,We're glad you've enjoyed the time spent at us ad it is our hope we'll be welcoming you again soon.Our best regards.
by A verified traveler
Posted 15 Oct 2024
Air conditioner not function and we not put on notice. It’s disagree and limited resolve with fan And open windows. The other service it’s good This a boutique hotel !
Comment from Hotel Management
18 Oct 2024 by Mattia, Front office, Hotel Management
Dear guest,Thank you for dedicating your time to review your recent stay at us.Even though we're surely glad to read you've appreciated the time spent at us, we're sorry we were not able to provide you with the memorable experience we strive to provide our guests.It is hope we'll be welcoming you again soon, in order to improve your experiece.Our best regards.
by A verified traveler
Posted 14 Oct 2024
My daughter and I stayed at this hotel from October 10 to 12 and unfortunately due to the heating system problem we were not able to sleep for two nights straight. We brought this up to the front desk attention but all they said was that they are aware of the problem with the heating system and have reported it to their maintenance team. We were very tired and we were very hot and my daughter has asthma, so unfortunately that made her feel very sick the entire time and the heating was making her feeling very warm and hot uncomfortable almost as if somebody is running a fever. They do not have air conditioning on and if the heating system was not having an issue, they had the option to turn of the heating system which unfortunately that was broken too which made it a living hell for us while we were there. The area was not safe either and the breakfast was below average. Not staying here anymore
Comment from Hotel Management
31 Oct 2024 by Mattia, Front office, Hotel Management
Dear Guest, Thank you for taking the time to review Hotel Canada. Therefore your opinion is very valuable to us. I assure you that all necessary actions will be taken to improve the quality of the services you've mentioned. We look forward to welcoming you again soon. Also, We apologize if our dining options fell short of what you expected. We're continuously working on enhancing our menus and service quality based on guest feedback. Thank you for letting us know how we can improve.Thank you again for your time and preference.
by A verified traveler
Posted 30 Sep 2024
Excellent
Comment from Hotel Management
1 Oct 2024 by Mattia, Front office, Hotel Management
Dear guest,We're most thankful for your excellent review.We hope that staying at us was as pleasant as it was hosting you and sendOur best regards.
by A verified traveler
Posted 28 Sep 2024
Nice boutique hotel. Staff was very pleasant and helpful.
Comment from Hotel Management
28 Sep 2024 by Cris - Hotel Canada Front Office, Hotel Management
Thank you very much for your wonderful review.
by A verified traveler
Posted 26 Sep 2024
Comfortable size of hotel. 24 hour reception made us feel very safe. Everything was very clean.
Comment from Hotel Management
27 Sep 2024 by Mattia, Front office, Hotel Management
Dear guest,Many thanks for sharing your feedback to your recent stay at Hotel Canada.We're delighted to read you've appreciated the time spent at us and it is our hope we'll be welcoming you again soon.Our best regards.
by A verified traveler
Posted 20 Sep 2024
Staff was very helpful.
Comment from Hotel Management
20 Sep 2024 by Cris - Hotel Canada Front Office, Hotel Management
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Kind Regards, Cris
by A verified traveler from Kanata
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Cris - Hotel Canada Front Office, Hotel Management
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future! Kind Regards, Cris
by A verified traveler
Posted 18 Sep 2024
We throughly enjoyed our stay here. The breakfast was great. The room was clean and spacious. We would stay there again.
Comment from Hotel Management
19 Sep 2024 by Mattia, Front office, Hotel Management
Dear guest,Thank you for taking the time to review our Hotel Canada. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!Our best regards.
