10/10 Excellent
MIRNA
Traveled with family
Oct 21, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
2024.Oct.13-16 stay: overall: we are very satisfied with this hotel. STAFF: is very helpful & quick to respond to several pre-arrival queries, especially Lesley! Our flight was delayed, we arrived to Milan (MXP) 1hr after our pre-arranged (by hotel) pick up service. Naturally, the driver had left but Lesley resolved it quickly, and we were picked up promptly. It was past 10:30pm & she provided very good restaurant recommendations; she called at 11pm a restaurant to let us dine in spite of fact that we'd be arriving almost at their closing time of 11:30pm. LOCATION: is excellent. Indeed Walkable (10-15min) to the main attractions: Duomo, La Scala, Grand Galleria, shopping areas, etc.. And very convenient Bus stop, a few steps, almost in front hotel, we used it to travel to various areas. BREAKFAST: attentive staff, food reasonable & sufficient, in line with a small venue hotel. CLEANLINESS: our room, bathroom were slick-minimalist, w all necessary modern conveniences, were very clean! so were all the public areas. I'm very sensitive to odours so I was concerned about the reported elevators' bad odour it was not as offensive. We concluded it was possibly due to using a very strongly-perfumed cleaning material/substance.
MIRNA
Stayed 3 nights in Oct 2024