Ratings based on 120 Verified Reviews

3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Feb 2021 on Hotels
4 out of 5
by A verified traveler

Modern, well equipped apartment in great location

Posted 8 Oct 2020 on Hotels
Modern, fairly spacious and well equipped apartment, just a few minute walk from Duomo. Easy self check-in. Some noise at night from some sort of machine / generator nearby, but no other outside noise. Two reasons for markdown: When I arrived, the property had not been cleaned after the previous occupant and nobody was there doing anything despite being well after the check in time. The online 'customer service' dropped the ball just writing 'the cleaners are running late, have a good day'. I'm not entirely confident I could rely problems would be sorted if there was something more serious. The apartment was cleaned two hours later though. The other was filling of an online form with personal details ahead of arrival. It's a good thing in principle, but I couldn't make it work on multiple devices and wasted plenty of time filling the same information again and again. We had to come up with a workaround of sending information via whatsapp.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Sep 2020 on Hotels
4 out of 5
by A verified traveler

Posted 20 Aug 2020 on Hotels
Wahr sehr gut aber es fehlten die artikel produkte die in der anzeige home page standen, sehr ergerlich... wir hatten nur 1x seife mit handtücher mehr nicht.... zum glück fehlte nicht das toiletten papier. Aber die komunikation mit Ihnen war sehr sehr gut per what‘s app hat alles geklappt sehr freundlich!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jul 2020 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Feb 2020 on Hotels
2 out of 5
by A verified traveler

Posted 6 Dec 2019
Very disappointed at this property. Yes, it was clean but the door and bathroom flush were broken. The bedroom only had two small pillows for two guests. There were extra pillows we tried to use in the cabinet but they had no sheets and the pillows were stained yellow. The sheets smell like sweat. The only upside was it’s close to the main attractions.
Comment from Hotel Management
13 Dec 2019 by Gennaro, Hotel Management
Dear Guest thanks for your feedback, we are very sorry that your stay didn't meet your expectations, we manage more than 50 apartments and we offer a concierge service 24 hours, a Reception available for every need and if the guest ask we take action fastly, we also have a professional staff. We hope to host you again to satisfy your expectations. Best Regards Gennaro Front Office Manager
2 out of 5
by A verified traveler

Posted 6 Dec 2019
Comment from Hotel Management
13 Dec 2019 by Gennaro, Hotel Management
Dear Guest thanks for your feedback, we are very sorry that your stay didn't meet your expectations, we manage more than 50 apartments and we offer a concierge service 24 hours, a Reception available for every need and if the guest ask we take action fastly, we also have a professional staff. We hope to host you again to satisfy your expectations. Best Regards Gennaro Front Office Manager
2 out of 5
by A verified traveler

Posted 15 Oct 2019 on Hotels
Room was clean and comfortable however when checking in at different location then where you are staying it would be nice for the check-in person to walk you over to the building. Telling me it is 5 mins over there not helpful. Also the wifi wasn't working in the morning.
Comment from Hotel Management
16 Nov 2019 by Gennaro, Hotel Management
Dear Guest Thanks so much for your feedback. We are very happy that the apartment satisfied your needs. We will use all your suggestions to improve our service. We remind to you that our staff is always available to support the guests during the stay. Hope to host you again. Best Regards Gennaro Front Office Manager
5 out of 5
by A verified traveler

5 minutes from the Duomo, great condition

Posted 12 Oct 2019 on Hotels
This is an apartment with a fully equipped kitchen, everything is new. The Doumo & the metro are 5 minutes away but no street noise in the room. Did hear the neighbors move around, though.
Comment from Hotel Management
16 Nov 2019 by Gennaro, Hotel Management
Dear Tatiana thanks so much for your wonderful review. We will share with all our staff. We hope to host you again soon. Best Regards Gennaro Front Office Manager
Back to Hotel Details Showing Reviews 1 - 10 of 120 Next