Ratings based on 136 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 28 Jan 2024
Very good location nice staff helpful
by A verified traveler
Posted 22 Jan 2024
Good and friendly
by A verified traveler from Geneve
Posted 26 Dec 2023
Comment from Hotel Management
10 Jan 2024 by Sveva Pagella, Hotel Management
Dear Mr. Peter,Thank you for sharing with us your feedback which means for us a lot.We really appreciate it because it helps us to improve more and more and we are happy to know that you had a nice stay. We look forward to welcoming you again. Kind regards, Guest relations team
by A verified traveler
Posted 15 Oct 2023 on Hotels
Comment from Hotel Management
10 Jan 2024 by Sveva Pagella, Hotel Management
Dear Mr. Sanson,Thank you for sharing with us your feed back which means for us a lot.We really appreciate your positive feedback.Looking forward welcoming you back soon.Kind regards,Guest relation Team
by A verified traveler
Posted 11 Oct 2023
Over priced for room which was nothing special.
by A verified traveler
Posted 2 Oct 2023 on Hotels
Good stay. Clean and tidy hotel with cool, modern decor. nice helpful staff. On arrival the receptionist helped us with all of our enquiries and upgraded our room.
Good location only a 15-20 minute walk from duomo square and plenty of transport links around.
Breakfast was good, could have more selection in terms of hot foot but pretty normal in most European countries. Pastries on offer if the hot selection is not for you.
Comment from Hotel Management
2 Oct 2023 by Ahmed Tazi, Hotel Management
Dear Mrs.Thank you for sharing with us your feed back which means for us a lot.We really appreciate your positive feedback and surely, we will share it with our Restaurant team.Looking forward welcoming you back soon.Kind regards,Guest relation Team
by A verified traveler
Posted 14 Aug 2023
Do not stay here. The rooms were dirty and filthy. Not a luxury property
Comment from Hotel Management
31 Aug 2023 by Ahmed Tazi, Hotel Management
Dear Mr. Tafara, Thank you very much for sharing with us your kind feedback which means for us a lot in order to know our point of improvement.We are sorry to know that our property did not meet your expectation and if you could claim to our reception team, we could find for you solutions or alternatives immediately.Thank you once again and looking forward welcoming you in the future.Kind regards,Guest relation team
by A verified traveler
Posted 25 Jul 2023
by A verified traveler
Posted 21 Jul 2023
Worst hotel, room filled with bed bugs and on top of that you accuse of stealing a blow dryer? A lawsuit is coming your way. You messed with the wrong guest. My kids suffered for 3 days with bug bites, you are not getting away easy.
Comment from Hotel Management
31 Aug 2023 by Ahmed Tazi, Hotel Management
Dear Mr. Mashruf, Thank you for sharing with us you feedback,We really apologies for inconvenience and for the miss of understanding between you and our reception team.The Hair dryer was placed in the bathroom under the sink and as soon as you asked about our colleague placed another one immediately and we are sorry to inform you that the room status after your check out was under the exception and the garbage was dropped everywhere which forced us to charge you extra feed for the cleaning as you were informed over the email.We will definitely share all your points of feen back with our management and we will make sure to make your future stay memorable and the room we will double check the room prior your arrival.Thank you once again and looking forward welcoming you in the future.Kind regards,Guest relation team,
by A verified traveler
Posted 4 Jul 2023
The hotel is okay, definitely some rooms are better then others. what stands far best is the service. the front desk Rebecca made us extremely comfortable and did everything she can to make our trip enjoyable. thanks again, they should have more people like her.
Comment from Hotel Management
20 Jul 2023 by Ahmed Tazi, Hotel Management
Dear, Thank you for your positive feedback and we are glad that you had a great stay with us! We look forward to welcoming you again on your next trip to Milan. Kind regards, Guest relations Team
