2/10 Terrible
Magdalena
Dec 17, 2024
Disliked: Cleanliness, property conditions & facilities
Came for a week stay in the winter. There was NO HEAT! I slept in my winter coat under 2 blankets for days and it ruined my trip. Property contact noted there is a district law that only allows heat between specific hours (at night). However, not even during those hours were the radiators on at all. Additionally, I spoke to many local residents who claimed this was a lie some properties use to save on heat. The fact the radiators came on for the end of the trip indicates it is fully within their control and doable. This experience ruined my birthday trip. I paid to stay in non hospitable conditions. Expedia did NOTHING to help rectify the matter (move me to another room, connect with property, etc.). I have spent hours to be told the property is telling expedia that the heat as on. DO NOT STAY HERE! Despicable.
Magdalena
Stayed 8 nights in Nov 2024