Ratings based on 239 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Overall, this is a good property with a competitive rate. Our room, bed and towels however, all smelled like cigar smoke.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Michele, Hotel Management
Dear Jeffrey,Thank you very much for having written your opinion about our Hotel. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Best regards,
by A verified traveler
Posted 5 Nov 2024
The greeting at our check in was less than good, this location was our 2nd stop. We were taken to your other Milan location first. Not being native speakers, we were taken to the Doubletree, then figured out it was the wrong location. The first location was very apologetic and helpful. Especially knowing we were tired and from the travel. They called us another cab and gave a cookie and water and sent us on our way. When we arrived at the correct location, the young man and woman decided to speak Italian and laugh and giggle at what seemed our expense. A very uncomfortable feeling .....
I will go back to choosing other branded properties as I do not get treated like this.
Even Thou this property was clean I rate this experience as POOR.
Comment from Hotel Management
9 Nov 2024 by Badr Amazirh , Hotel Management
Dear Joseph, First of all I would like to thank you for your feedback regarding your last Visit to Double Tree By Hilton Milan Malpensa.I’m honestly very surprised to read your comment about the general attitude towards the front desk staff who handled your arrival.I have to point out that We welcome all our guests in the same way as our main aim is making them feeling as home and share an unforgettable experience.Our Staff is always on hand to assist our guests in any way possible trying really hard to make them feeling good and welcome from the very first moment they pass through our doors and I am really very sorry and saddened to know these were not your feelings.I truly hope you will give us another chance to show you how important you are.Kind regards,
by A verified traveler from Calgary
Posted 25 Oct 2024
Vrry comfortable hotel about 20 minute cab ride or hotel shuttle. Nicr restaurant on site, not much nearby.
Comment from Hotel Management
29 Oct 2024 by Michele, Hotel Management
Dear Thomas,First of all we would like to thank you for posting a candid feedback regarding your recent stay with us.We are extremely glad to hear that you appreciated your stay with us. Best regards
by A verified traveler
Posted 23 Oct 2024
There was nothing to like about the place. Service was terrible . Staff looked like they didn’t know about what they doing. Food was not good. I scheduled a shuttle ride night before for 11:00 in the morning, we had to wait 2 hrs until it came to pick us up. When made request they never bring us what we asked for. I will never recommend someone to doubletree.
Comment from Hotel Management
24 Oct 2024 by FR, Hotel Management
Dear Rose,Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied and the main reason was created by the shuttle delay, that unfortunately it hasn't been caused by our control because it was a roadworks during your time and street was closed. We look forward to welcoming you back soon at DoubleTree Milan Malpensa to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,FabioGeneral Manager
by A verified traveler from Greenwood
Posted 1 Oct 2024
Very nice stsy
Comment from Hotel Management
4 Oct 2024 by Badr Amazirh , Hotel Management
Dear Frank; Thank you for your visit and score ! We are glad you are satisfied with our hospitality and We thank you for sharing your opinion.Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback.We look forward to see you soon again.
by A verified traveler
Posted 25 Sep 2024
Awful! The “Doubletree” “Brand” is dead for me
Comment from Hotel Management
26 Sep 2024 by Giorgia C., Hotel Management
Dear Mr. David,thank you for taking time to share this review in DoubleTree by Hilton Milan Malpensa. We apologize for any inconvenient you suffered.If you would like to share any additional comments with us, please feel free to contact us on our email.We hope to have the opportunity to welcome you again in the future.Kind regardsGiorgia C.Front Office Manager
by A verified traveler
Posted 22 Sep 2024
Great hotel in a good area…just the bathroom could be better
Comment from Hotel Management
25 Sep 2024 by Badr Amazirh , Hotel Management
Dear Andrea, Thank you for staying with us!We are happy to read your general satisfactionWe look forward to the opportunity to welcome you again, please accept our Warmest wishes and best regards.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Badr Amazirh , Hotel Management
Dear Simon, Thank you for staying at Doubletree By Hilton Milan Malpensa and for the excellent score given.Nice of you to highlight your general satisfaction and appreciation on everything, this means really a lot to us! Grazie mille from everybody! Please Take care and Visit us again soon.Kind regards
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Badr Amazirh , Hotel Management
Dear Alitza , Thank you so much for your review and for your score.We are proud to know you were fully satisfied with your experience at DoubleTree by Hilton Milan Malpensa! We are happy to read that you meet your expectations.We are very proud too to know you were fully satisfied with your experience!Thanks as well for recommending us and Grazie mille from everybody! Take care
