Ratings based on 705 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
■Lovely hotel. Very clean
■Good breakfast options.
■Good WiFi
■Luggage storage
■Friendly staff
■Close to transport links to see the sights or reach Milano Centrale
■Walkable distance to the Duomo and Sforza Castle
Highly recommend
by A verified traveler
Posted 13 Dec 2024
No flexibility, rude staff
Comment from Hotel Management
13 Dec 2024 by Mohamed Abd El Kawy Resident Manager | c-hotels Ru, Hotel Management
Dear Guest , we are sorry to have had this wrong impression of our hotel and our staff , we always try to do our best to help our guests in the best way but when we are not able to do so it should not be taken as it is a lack of assistance. in your case if you require to cancel the reservation you should have approached the reservation channel being a non-direct reservation. then it remains to the management afterwards to accept your request according to the regulation that organizes this kind of request. we hope to have clarified and see you among our guests again in the future . kind regards
by A verified traveler
Posted 9 Dec 2024
Lovely hotel in a great location staff could not have done more to help
by A verified traveler
Posted 2 Oct 2024
Staff was very friendly and helpful, room was very clean
Comment from Hotel Management
22 Oct 2024 by Mohamed Abd El Kawy Resident Manager, Hotel Management
thank you for your kind comment
by A verified traveler
Posted 27 Sep 2024
Okay hotel…noisy on the street side with street car going by…would have liked a room with a bathtub but I guess $467CAD a night didn’t warrant the upgrade! Expensive experience considering the value. No breakfast and no perks.
Comment from Hotel Management
22 Oct 2024 by Mohamed Abd El Kawy Resident Manager, Hotel Management
Dear Mrs. Charlotte,Thank you for taking time to share with us your feedback.We are truly sorry that you remained so disappointed about your recent at our hotel. and we wish to offer you better experience in the future.Best Regards.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Mohamed Abd El Kawy Resident Manager, Hotel Management
Grazie
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Hotel rubens, Hotel Management
thank you for the top rating
by A verified traveler
Posted 4 Sep 2024
The great selling points for this hotel are their helpful, welcoming and wonderful staff and how closer to the metro it is. It is 8 stops on the metro to the Duomo.
A particular shout out to Naomi. She was most helpful and lovely.
Comment from Hotel Management
8 Sep 2024 by Hotel Rubens, Hotel Management
Thanks for your great feed back
by A verified traveler
Posted 2 Sep 2024
Ver nica and helpful staff!!
Comment from Hotel Management
8 Sep 2024 by MI, Hotel Management
thank you
by A verified traveler
Posted 23 Aug 2024
Nice hotel, good for the price, staff was great! a little bit far from the main spots but the subway was close and easy to use.
Comment from Hotel Management
1 Sep 2024 by Mohamed Abd El Kawy Resident Manager, Hotel Management
Hi Valeriathank you for your excellent feedbackBest regards.
