Ratings based on 878 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Dirty , dirty
Comment from Hotel Management
13 Nov 2024 by Monica, Hotel Management
Dear Zaheer,Thank you for sharing your feedback. Cleanliness is a top priority for us, so we're sorry to hear that your experience did not meet expectations. We’re actively addressing this with our team to ensure that every guest finds our space in perfect condition. Please feel free to reach out directly if there’s anything more we can do for you. We hope to have the chance to welcome you back and provide a much improved experience.Best regards,Best Western Plus The Hub Hotel
by A verified traveler
Posted 7 Oct 2024
Excellent service from hotel staff. Great food from restaurant. Room spotlessly clean.
Comment from Hotel Management
8 Oct 2024 by Best Western Plus The Hub Hotel, Hotel Management
Dear Frank, hank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Best regards
by A verified traveler
Posted 18 Aug 2024
Very clean, great breakfast
Comment from Hotel Management
20 Aug 2024 by G, Hotel Management
Dear Dogan,we thank you for staying with us and leaving your positive comments. We are really happy that you appreciated our services and we hope to welcoming you again soon at BW Plus Hotel The Hub.Best regards from all the staff of BW Plus Hotel The Hub
by A verified traveler
Posted 24 Jul 2024
The a/c didn't work well and the cold water and toilets didn't work for a good portion f our stay.
Comment from Hotel Management
24 Jul 2024 by Best Western Plus The Hub Hotel, Hotel Management
Dear Christopher,We thank you for staying with us and taking the time to share your experience. We are sorry that your stay was not to your satisfaction. Our staff usually intervenes and is qualified to resolve any problems encountered, if they are reported. We hope he can give us another opportunity. Best regards from all the staff of Best Westren Plus The Hub Hotel
by A verified traveler
Posted 19 Jul 2024
Property was beyond amazing, but dinner menu was limited and as much as the food was good there could be much more options on the actual food and more specified to the Italian cuisines.
Staff was friendly and amazing, could not have better service from them.
Service around the area are very limited such as taxi’s and food delivery services.
Comment from Hotel Management
19 Jul 2024 by Best Western Plus The Hub Hotel, Hotel Management
Dear Chanel, We thank you for staying with us and taking the time to share your opinion. We are really happy that you appreciated the staff and the service. We have taken note of your considerations to improve ourselves. We hope to see you again with us. Best regards from all the staff of BW Plus The Hub Hotel
by A verified traveler
Posted 12 Oct 2023 on Travelocity
Transport from and to train station
Comment from Hotel Management
7 Nov 2023 by The Hub Hotel, Hotel Management
Dear Sam,thank you for your review.We will be happy if you see you again at The Hub Hotel.Best regards
by A verified traveler
Posted 23 Sep 2023
They had shuttle service.
Comment from Hotel Management
5 Oct 2023 by The Hub Hotel, Hotel Management
Dear Luisa,Thank you for leaving your review. We hope to see you again at The Hub hotel.
by A verified traveler
Posted 10 Sep 2023
good value with large buffet breakfast included. Shuttle to hospital convenient. Very friendly helpful staff. Night manager very professional and kind
Comment from Hotel Management
12 Sep 2023 by The Hub Hotel, Hotel Management
Dear Anne, we are really happy to read that we have met your expectations during your stay with us. We look forward to seeing you again at The Hub Hotel
by A verified traveler
Terrible stay
Posted 12 Jul 2023 on Hotels- slow wifi (cant make a call through app)
- aircon not working on a summer. Very hot
- breakfast is ok
- shower is bathtub- hard to get in and out
Comment from Hotel Management
12 Jul 2023 by The Hub hotel, Hotel Management
Dear Jacqueline,thank you for reviewing your experience at the Hub hotel.We are sorry for your comments and for the inconveniences incurred. Please be assured that your comments will help us to improve our service offered to our guests.We hope that you will give us another opportunity to welcoming you again at the Hub Hotel.Kind regards
by A verified traveler
Posted 9 Jun 2023 on Hotels
