Ratings based on 314 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
In general I like this hotel. It was my second stay there. They have a lovely breakfast and the area is very good for both walkability and transportation. I did have an issue with the curtains in my superior room. They would not close over the dramatic double height window, so sleeping was going to be a problem. They were only able to downgrade my room due to current availability, but I did have a good nights sleep and I would recommend room 403, which is a standard double.
Comment from Hotel Management
17 Nov 2024 by Mirko Anfossi - Guest Relations Manager, Hotel Management
Dear Hanna, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our breakfast offerings and found the location convenient for walking and transportation. It’s always a pleasure to welcome returning guests like you. We’re truly sorry to hear about the issue with the curtains in your superior room. While we're glad we could resolve it by offering you a different room, we understand that having to switch rooms was an inconvenience. Your recommendation of room 403 as a comfortable option is greatly appreciated, and we’ll certainly review the curtain issue to ensure it doesn’t affect future stays. We value your support and look forward to welcoming you back for another stay soon. Please feel free to reach out directly if there’s anything we can do to make your next visit even more enjoyable. Warm regards, Mirko Anfossi Guest Relations Manager
by A verified traveler
Posted 16 Sep 2024
Convenient location. Comfortable rooms. Restaurant quite overpriced for fairly mediocre dishes.
Comment from Hotel Management
24 Sep 2024 by Mirko Anfossi Lifestyle and Guest Relations , Hotel Management
Dear Shauna,Thank you for sharing your feedback about your recent stay at Avani Palazzo Moscova Milan Hotel. We're pleased to hear that you enjoyed our convenient location and comfortable rooms. However, we're sorry that the restaurant experience did not meet your expectations. We appreciate your honesty and will pass your comments along to our team as we are committed to improving the quality of our dishes and ensuring a better value for our guests. We hope to welcome you back in the future and provide a more satisfying dining experience.Best Regards,Mirko AnfossiLifestyle and Guest Relation
by A verified traveler
Posted 29 Aug 2024
We were only there overnight but were treated as if we were regular supreme guests. Would sty there again without question.
Comment from Hotel Management
31 Aug 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Cameron,Thank you so much for your wonderful review! We're thrilled to hear that you felt like a valued guest during your short stay with us. It was our pleasure to make your experience memorable, and we're delighted that you'd choose to stay with us again. We can't wait to welcome you back on your next visit to Milan!Mirko AnfossiLifestyle and Guest Relations Agent
by A verified traveler
Posted 18 Aug 2024
Special thanks to Valerie at front desk.even we arrived at 8am she made sure that we get the 2 rooms.
She was supper supper help full.
Comment from Hotel Management
21 Aug 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Guest,Thanks for taking the time to write this wonderful review! We are thrilled to hear that you had a wonderful stay with us at our iconic Avani Palazzo Moscova Milan Hotel. I will make sure that your mention will reach our amazing colleague Valeria. We look forward to welcoming you to Milan, have a wonderful day!Mirko AnfossiLifestyle and Guest Relations Agent
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Richard,Thank you so much for your wonderful review! We’re thrilled to hear that you had a lovely weekend at Avani Palazzo Moscova Milan Hotel and enjoyed our prime location, right next to the charming 1920’s tram and close to Garibaldi station.It’s great to know that our team made you feel welcomed and that you appreciated the historical charm and stylish renovation of our building. We’re especially glad that your duplex room provided a beautiful and peaceful retreat, complete with the comfort of air conditioning during the August heat.We’re delighted that you enjoyed the breakfast as well—it’s always our goal to start your day off on the right note!It was a pleasure having you with us, and we look forward to welcoming you back to Milan in the future.Warm regards,Mirko AnfossiLifestyle and Guest Relations Agent
by A verified traveler
Posted 14 Jun 2024
There is a light in the room that you might hit your head
It’s part of the decoration but not other than that good and clean hotel.
Comment from Hotel Management
18 Jun 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Daniel,thank you for taking the time to share your review!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate us to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to welcoming you back to Avani Palazzo Moscova Milan soon.Mirko AnfossiLifestyle and Guest Relations Agent
by A verified traveler
Posted 5 Jun 2024
They were great and set up early morning car service for us
Comment from Hotel Management
6 Jun 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Stephanie,Thank you so much for this wonderful review! The happiness of our guests is our top priority and we are glad our front desk agents were able to promptly meet your needs.We look forward to welcoming you back to Avani Palazzo Moscova soon! Have a wonderful day!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Daniel,thank you so much for this review. We really appreciate you enjoyed the central location of our hotel, right in between one of the most modern area of Milan and the historical center. We are also glad that the staff warmely welcome you in the best Avani style.We look forward to welcoming you back to Avani Palazzo Moscova Milan!
by A verified traveler
Posted 30 May 2024
Kind of in the center and close to train stations, you can even walk to get around the city. Very clean hotel and nice staff!
Comment from Hotel Management
6 Jun 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Daniel,Thanks so much for reviewing your stay. We are so glad you enjoyed the great location of our Hotel, its cleanliness and staff.We look forward to welcoming you back to Milan and make you live another unforgettable Avani experience.
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Mirko Anfossi Lifestyle and Guest Relations Agent, Hotel Management
Dear Ben,Thanks for taking the time to write such a positive review.We look forward to welcoming you back to Avani Palazzo Moscova soon!
