Ratings based on 67 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 26 Oct 2024
This is a boutique-type property. Not your typical hotel, more like rooms for rent. The room was small but very clean. Comfortable beds, hot shower, a small refrigerator with some drinks & equipment for our morning coffee. A short walk from the train station. We did a self-check in that took a few attempts, but once inside, received our keys. Highly recommend.
Comment from Hotel Management
26 Oct 2024 by Ginevra, Hotel Management
Dear Jean,Thank you so much for such a lovely feedback!We are so happy that you enjoyed your stay.Our warmest regards,Ginevra
by A verified traveler
Posted 5 Oct 2024
Pros:
Property was very near the train station (walking distance). Though there were nobody to talk to but staff continually communicated instructions via phone. Room was clean.
Cons:
No iron and iron board in the room (we stayed in similar property at Cinque Terre which offered everything that this property had including bottled water and iron with iron board)
Breakfast area is outside the property
Comment from Hotel Management
6 Oct 2024 by Tania, Hotel Management
Dear Jesse Lorenzo,Thank you very much for your review :)I am happy about your stay.Regarding the iron, we have it. What a pity, if you ask it we can arrange it. We also have vertical steam iron. We are really very sorry, you haven't ask about it.We also offer a free bottle water in every room for each guest.Best Regards, Tania
by A verified traveler from Port Perry
Posted 3 Oct 2024
Could not access the on line checkin. Had to walk to the street address. Access code 13 and hit the bell on the intercom. Take the elevator to the 3rd floor and checkin with AI. Just a handfull of rooms available. When booking they're probably not kidding when the say only one room left at this location.
Comment from Hotel Management
6 Oct 2024 by Tania, Hotel Management
Dear John,It is a big pleasure for me to know that your stay was great. Thank you to appreciate our instructions for check-in self service. Best Regards,Tania
by A verified traveler
Posted 2 Sep 2024
Extremely efficient. An absolutely perfect location by the central station, and the hotel itself was very clean very convenient and I very much enjoyed my stay.
Comment from Hotel Management
3 Sep 2024 by Ginevra, Hotel Management
Dear Todd,Thank you so much for your feedback!We are very happy to read it.Best regards,Ginevra
by A verified traveler
Posted 11 Aug 2024
Overall fantastic
Comment from Hotel Management
18 Aug 2024 by Tania, Hotel Management
Thank you very much Mark!
by A verified traveler
Posted 16 Jul 2024
I have a mixed review on this place. The property owners did a fantastic job of making the room, very modern and very clean looking. They have upgraded the fixtures and the bedding and it was very comfortable in that way. However, the entrance was difficult to find from the street and once we entered into the main area we misunderstood how to get to our room. There’s an antique elevator it’s beautiful, but it fits maybe two people and two suitcases at a time. The air conditioner was broken and once we went to leave, the instructions to exit the property were incorrect, causing frustration. I wouldn’t really call it a hotel either as it was just a set of rooms with no services. We wouldn’t stay here again.
Comment from Hotel Management
18 Jul 2024 by Ginevra, Hotel Management
Dear Michele,Thank you very much for staying with us and for finding time to rate our hotel.We are glad to read that you liked our modern and comfortable boutique hotel.Yes, we are a small facility with the small common areas and few rooms, it is a perfect solution for having a central location in the historic center and this allows us to have a very attentive service to each Guest. We are sorry for the inconvenience with the air conditioner, unfortunately we didn't know about it, if we knew it we could check it and fix if needed, because all our a/c are new and they are working well.With my lovely regards,Ginevra
by A verified traveler
Very good hotel
Posted 13 Jul 2024 on HotelsComment from Hotel Management
18 Jul 2024 by Ginevra, Hotel Management
Dear Sunil,Thank you so much for your feedback!We are more than happy that your stay was nice.Kindly,Ginevra
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
18 Aug 2024 by tania, Hotel Management
Thank you Alisha
by A verified traveler
Great Value
Posted 2 Jun 2024 on HotelsTania is very active in responding promptly through WhatsApp. Sadly, we did not have a chance to meet her in person. We met Macy instead, who is very nice.
Comment from Hotel Management
4 Jun 2024 by Tania, Hotel Management
Dear Guest,Thank you very much for your stay and for your positive review.It warms our heart to read your feedback and it fuels us to do even better! We hope to see you again next time!Our bestest regards,Tania and Macy
