Ratings based on 132 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The room was beautiful. The property also had breakfast included which was very nice. The breakfast was amazing. The staff were so helpful, and very friendly. I highly recommend.
by A verified traveler from Burnaby
Posted 12 Oct 2024
Loved the location in the upscale Brera district. Central to everything for visiting all areas. Location in a piazza was lovely. We stayed in the platinum city suite and it was large, upscale & modern. Breakfast at the hotel in the morning was fantastic. We were spoiled.
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 25 Sep 2024
We take blame for not reading the fine print on this property. There IS NO hotel at this location. It's an abandoned office bldg with 4 suites on 2 levels renovated into lodging of sorts. 1) Cab driver's GPS and our 2 mapping systems couldn't find this address. The actual hotel is 3 blocks away. 2) This property advertised "laundry" which didn't exist and we were in desperate need of. An offer was made to "outsource" our belongings which was not going to end well. 3) The only accessible power outlet was above the bathroom sink which prevented any device recharging. 4) Each floor and the bldg itself are electronically locked requiring a button push for passage. That means if there's fire or power outage, you're trapped. Security? We'd call it a CODE VIOLATION in the US. 5) Trip hazard. Polished marble floors and 3 steps up to the bathroom was an accident waiting to happen and I've got the bruises to show for it. I'd ask for a refund, but I'm sure I'd be advised...... "you didn't read the fine print". Other than that and the 9.2 rating, how'd you like the show Mrs Lincoln?
Comment from Hotel Management
27 Sep 2024 by The unique , Hotel Management
Dear Mr. Lincoln,we are very sorry that your stay was not to your liking. However, for the sake of fairness towards future guests, it is necessary to make some clarifications.First of all, you made a reservation at The Unique city suites, not at The Unique hotel which is correctly located 50 meters from where you stayed. As soon as you make the reservation, you are informed that the 24-hour reception is in via delle Erbe, therefore with a precise address. You will also find a sign on the entrance door, in case some customers do not read the information that we correctly provide. The laundry service is active. In 24 hours you have the linen ready in the room. You just had to ask at reception.. In your suite there are 5 power outlets, 4 of which are near the bed... it is difficult not to see them. And to tell the truth, in 5 years of activity it is the first time that a customer has not seen them. As for the floor, no one has ever fallen. In fact, no one has ever complained.Everyone appreciates the spacious and prestigious bathroom. Last but not least... safety. We have planned for everything to be electronic and modern but perhaps you did not notice that each door has an internal battery system that comes into operation in the event of a power failure. Furthermore, in the event of a fire, the doors open from the inside to allow people to exit in complete safety. You know, we are in Italy... and in Italy the safety laws are very strict. The structure is up to standard, safe and efficient.Otherwise we would not have been able to work.Best regardsThe Unique Staff
by A verified traveler
Posted 6 Sep 2024
The
by A verified traveler
Posted 24 Aug 2024 on Hotels
Spacious room with a big circle bed. Very quiet area but still about 15min walking distance to touristy stuff. The 4 rating is due to the lack of privacy of the bathroom. It’s a glass door that see through and doesn’t provide much privacy (visually and sound wise). Also the staff was mixed. Very friendly female reception in the morning and in breakfast room. The bald gentleman in the afternoon was ok.
by A verified traveler
Posted 16 Jul 2024
by A verified traveler
Posted 10 Jul 2024 on Hotels
It was a great experience, very accommodating staff, clean room, all necessary items provided. Only issue was that the Netflix was not working.
by A verified traveler
Posted 5 Jul 2024 on Hotels
by A verified traveler
Posted 2 Jul 2024
