Ratings based on 212 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Beautiful hotel at an excellent location with perfect view of the shopping center, 5 minute walk to the train station , upstairs from all the luxury boutiques , the bathroom was so beautiful and large. Staff were very friendly and helpful. I would definitely go back here
Comment from Hotel Management
10 Jan 2025 by Galleria Vik Milano Staff, Hotel Management
We are so happy to hear you had such a wonderful stay, Neda. Glad you enjoyed the location and amenities. We look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Dec 2024
The location is very convenient, but the hotel did not honor my request to have adjoining/adjacent rooms and we were without heat for our visit - in December. The lack of compassion about the issues was unacceptable
Comment from Hotel Management
19 Dec 2024 by Jesica G, Hotel Management
Hi dear Jessica, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused during your stay, particularly with the issues you mentioned regarding the connecting rooms and we regret that we were unable to meet your expectations.After reviewing your reservation, we ahve noticed that our Reservations Department informed you that, unfortunately, the room category booked does not allow for connecting rooms. We understand how frustrating this must have been, and we would have gladly assisted by offering alternative room categories to ensure your request could be fulfilled, had we been made aware earlier. We truly value your comfort, and we're sorry that we were unable to address this in advance.We truly appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable stay.Once again, we apologize for the discomfort and inconvenience you experienced.Kind regards,
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for the kind review Moussa.
by A verified traveler
Posted 10 Dec 2024
I enjoyed my short stay. The staff, service, amenities and location are the best I have experienced in a long time! Everyone went above and beyond for us. The attention to detail was amazing. I highly recommend staying here. You will not be dissappointed!
Comment from Hotel Management
12 Dec 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for the kind words Giovanna, we are so glad you enjoyed your stay with us. We look forward to welcoming you back in the future.
by A verified traveler from HILSBOROUGH
Posted 5 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for sharing about your stay, Adeela. We look forward to seeing you again.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for sharing about your stay, we are so glad you enjoyed your time with us.
by A verified traveler from New Westminster
Posted 17 Nov 2024
I had a short stay from Nov 6-8 and wished I stayed longer. Such a fabulous location, great view and attentive service. Check in was a breeze and the concierge gave me two helpful maps for my stay At first, I was a bit weary about using the WhatsApp number vs a hotel phone - but it actually works out better as you can ask questions whenever. I was able to request an ironing board, help with the iron (I didn't have the dial properly adjusted) and room service. When I got back home, I realized I forgot to pack a dress and the concierge was able to locate it for me and they are sending it back via DHL this week.
Comment from Hotel Management
20 Nov 2024 by Galleria Vik Milano Staff, Hotel Management
We are so glad you had such a wonderful stay with us. Our team aims to provide the best service from start to finish of your stay. We hope to welcome you back again soon.
by A verified traveler
Posted 12 Nov 2024
Very well situated hotel. Highly recommend.
Comment from Hotel Management
20 Nov 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for the kind words Alexander.
by A verified traveler
Posted 24 Oct 2024
Property needs updating. Bathroom has visible mildew and mold plus shower had no pressure. Visible other repairs needed like door handle loose, screws loose paint fading. Also propert next door under renovation so constant noise during the day starting at 7.30 Am! Way too early!! Not acceptable
by A verified traveler
Posted 11 Oct 2024 on Hotels
Comment from Hotel Management
18 Oct 2024 by Galleria Vik Milano Staff, Hotel Management
Thank you for sharing your 10/10 experience.
