Ratings based on 259 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
We moved rooms due to cockroaches. We have limited mobility but were moved to a top floor apartment where there were still cockroaches. Nowhere to eat or drink on site like suggested. No air con other than dining room. This is not what I thought I was buying the pictures of this property are not what you get!!!!!
Comment from Hotel Management
29 Aug 2024 by Ona Campanario, Hotel Management
Hi Darron, I'm really sorry to hear that your experience with us didn't meet your expectations. Let's see how we can make it right.It's fantastic to hear that you appreciated the air conditioning in the dining room - we always aim for that cool comfort during those warm days! On the other hand, I'm really sorry to hear about the issues you encountered. Our guests' comfort is paramount and it seems we missed the mark during your stay. Regarding the cockroaches, we are continually working with pest control to ensure our apartments maintain the highest standards of cleanliness. It's surprising about the restaurant, as our information does not list an on-site dining facility. We take all comments seriously and will look into the discrepancies with the room features and the photographs. Rest assured, we want every guest to have the experience they expect and deserve.We hope to have the pleasure of welcoming you again.Take care,Ona Campanario
by A verified traveler
Posted 28 Aug 2024
Expedia should take this property down. The pictures used in the advertisement IS NOT the property and when questioned they claimed the pictures were used for illustrative purposes. Nowhere to get a cold drink in 37 degrees. Nowhere to eat like suggested in the pictures. Cockroaches everywhere!! We saw three rooms. No air con in bedrooms for 35 degree heat. We couldn’t wait to get home. Ruined our holiday. Only thing to mention that was clean and looked after and quiet was pool area. Pool bar closed obviously!
Comment from Hotel Management
28 Aug 2024 by Ona Campanario, Hotel Management
Hi Arron, I'm really sorry to hear that your experience with us didn't meet your expectations. Let's see how we can make it right.We're thrilled to hear you found our pool area to be clean, well-maintained, and a quiet place to relax - our team works hard to ensure these common spaces meet our guests' expectations. It's disappointing to hear your experience with the accommodations didn't quite match up; we want every guest to have a comfortable stay. While we don't have air conditioning in the bedrooms and we don't have bar service, we strive to make sure all amenities are clearly listed in our information sheet for a transparent guest experience. Regarding the concerns about cleanliness, please know that we take pride in maintaining a high standard and the presence of cockroaches is certainly not the norm for us. We'll be looking into the points you've raised to ensure they are addressed promptly.We hope to have the pleasure of welcoming you again.Take care,Ona Campanario
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Ona Campanario, Hotel Management
¡Hola! Muchas gracias por tomarte el tiempo de compartir tu experiencia.Sentimos si tu estancia en nuestras instalaciones no fue del todo satisfactoria. No obstante, nos habría gustado saber qué aspectos no estuvieron a la altura de tus expectativas para saber cómo mejorar nuestros servicios. Las opiniones de los huéspedes son de suma importancia para nosotros en tanto que nos ayudan a prosperar.Esperamos que decidas volver a visitarnos en el futuro.¡Hasta pronto!
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Ona Campanario, Hotel Management
Hi there, Anthony, It’s great to receive such positive feedback Thanks for taking the time to share.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We all hope to see you again on your next visit.Take care,Ona Campanario
by A verified traveler
Posted 5 Apr 2024
Great for our family vacation..Lot of space and amenities
Comment from Hotel Management
5 Apr 2024 by Ona Campanario, Hotel Management
Hi Edgar, wow! Your glowing review just brightened our day. Thank you!We're thrilled to hear that our spacious apartments and amenities hit the mark for your family vacation! Our team works hard to provide a comfortable environment that feels like a home away from home, so it's great to know you appreciated the effort. IWe would be delighted to welcome you back.Take care,Ona Campanario
by A verified traveler from Toronto
Posted 30 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Ona Campanario, Hotel Management
Hey Tracey, we're bummed to hear that you're not happy with our service. We'd love a chance to improve.It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.We hope to see you again.Take care,Ona Campanario
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Ona Campanario, Hotel Management
Hola Adriana, Agradecemos mucho tu apoyo. Procuramos en todo momento brindar nuestros mejores servicios para que quien nos visita se sienta como en su propia casa. Estamos muy contentos de que así haya sido en tu caso.Estamos a la espera de tu pronto regreso.Saludos,Ona Campanario
by A verified traveler
Posted 14 Oct 2023
Not in good condition and wasn’t clean .
Comment from Hotel Management
16 Oct 2023 by Ona Campanario Aparthotel, Hotel Management
Hi Naual,Thanks for taking the time to share your experience with us.We're sorry to learn that you felt the apartment was not in good condition and not clean. We take cleanliness very seriously, and our cleaning policy includes regular cleaning and change of bed linen and towels depending on the length of stay. We'll definitely look into this issue and make sure it's addressed to prevent any future inconvenience.We hope to have the opportunity to welcome you back for a better experience next time. All the best,Ona Campanario Aparthotel
by A verified traveler
Posted 9 Aug 2023 on Hotels
Comment from Hotel Management
11 Aug 2023 by Ona Campanario Aparthotel, Hotel Management
Hi Brian,Thanks for the stellar review!We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We would be delighted to welcome you back.Take care,Ona Campanario Aparthotel
by A verified traveler
Posted 23 Apr 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by Ona Companario Aparthotel, Hotel Management
Dear David,We are grateful for this kind review about your recent stay.We are pleased to know that you had a good stay with us.We would be delighted to welcome you back.Take care,Ona Companario Aparthotel
