Ratings based on 324 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Lucy,Thank you very much for your outstanding rating of La Cala Resort. Guest satisfaction is our top priority and all reviews are shared across our teams. We hope to have the pleasure of welcoming you back to La Cala in the future.Kind regards, Guest Relations Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Michelle,Thank you for your positive review of La Cala Resort. We hope to have the pleasure of welcoming you back on another occasion!Kind regards, Guest Relations Manager
by A verified traveler
Posted 5 Sep 2024
This resort is just perfect. The staff are amazing. It is so clean and the food is to die for . I ate mainly at the clubhouse and the food is beautifully prepared and the staff are fantastic. The spa is so relaxing.
Comment from Hotel Management
7 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Gillian,Thank you for your brilliant rating and excellent feedback following your stay! We are delighted to know that everything was "just perfect" and we have shared your wonderful comments with all of our teams to let them know that they are doing a terrific job. Thank you again and we look forward to welcoming you again in the future.Kind regards, Guest Relations Manager
by A verified traveler
Posted 31 Aug 2024
Perfect stay
Comment from Hotel Management
6 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Peter,Thank you for your "perfect" rating! We are pleased to know that you had a wonderful stay. We look forward to your return at La Cala, hopefully soon!Kind regards, Guest Relations Manager
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
6 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Tina,Thank you for your fabulous 5-star rating of La Cala Resort. We hope to welcome you again soon.Kind regards, Guest Relations Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Sergio,We appreciate your outstanding rating of La Cala Resort and we are pleased that your stay was wonderful. We hope to have the pleasure of welcoming you again to La Cala soon.Kind regards, Guest Relations Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
We had some issues in the clubhouse bar restaurant on our second last night. The server was extremely rude to my wife, plus we waited over an hour for dinner, after the waiter dropped my wife's dinner on the floor.
My meal they came served cold on its own, I sent it back and then it was served rare when I had asked for medium to well done, my wife pasta then was served again, uncooked and raw.
Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Andrew,We are sorry to learn of your disappointment, and thank you for bringing this to our attention. Guest satisfaction is our top priority and rest assured that your feedback has been shared with our restaurant team to closely evaluate the situation that you encountered as this appears to be isolated in nature. We apologize for any inconvenience and feel free to reach out should you return in the future for a better experience.Kind regards, Guest Relations Manager
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Nichola,Thank you for sharing your great rating of La Cala Resort. We appreciate your feedback and look forward to welcoming you again in the future. Kind regards, Guest Relations Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Jose,Thank you for your top 10 rating of La Cala Resort and we are pleased that we managed to exceed your expectations. We hope to have the pleasure of welcoming you on another occasion to our resort.Kind regards, Guest Relations Manager
by A verified traveler
Great hotel and staff
Posted 5 Aug 2024 on HotelsAmazing service and really nice and helping staff. My only small complaint is that the rooms are a bit too loud as you could hear the noise outside.
Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Ida,Thank you for taking the time to share your valuable feedback which has been shared across our teams as guest satisfaction is paramount at La Cala Resort. We have noted your comments regarding the noise levels so that we can evaluate for future improvement. We hope to have the pleasure of welcoming you back to La Cala in the future.Kind regards, Guest Relations Manager
