Ratings based on 175 Verified Reviews
4.2 Room cleanliness
3.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
No additional sheets or covers, issues with the hot water and very small place overall
Comment from Hotel Management
4 Nov 2024 by ULIV Apartments Polanco, Hotel Management
Thank you for your comment and for sharing your comments. We are sorry to hear that some aspects of your stay did not meet your expectations.Regarding extra sheets, we do our best to keep our inventory complete and in excellent condition to meet the needs of our guests. We will review this item to make sure that the availability of extra sheets and blankets is well specified and accessible.On the hot water, we are sorry if you experienced any inconvenience. We will make sure the system is in optimal condition and take your feedback into account to improve the experience for future stays.Finally, as for the size of the space, our aim is to provide a clear and accurate description of the dimensions and design in the ad. We always recommend reviewing the specifications and photos that we share, as we try to make them reflect the space faithfully.We appreciate your feedback as it helps us to improve and provide a more comfortable experience. ¡ We look forward to welcoming you back in the future!
by A verified traveler
Posted 15 Oct 2024
Great location! The concierge/security staff were awesome!
Comment from Hotel Management
17 Oct 2024 by ULIV Apartments Polanco, Hotel Management
Thank you for your feedback! We're happy to hear you had a great experience with us. We look forward to welcoming you back in the future!
by A verified traveler
Posted 13 Oct 2024
Great service, great location, comfortable beds, nice bathrooms, friendly personnel, no closets, they have all ammenities, nice balcony, good wifi signal. I will book this apartment when I return to Mexico City.
Comment from Hotel Management
17 Oct 2024 by ULIV Apartments Polanco, Hotel Management
Thank you for your review! We’re happy to hear you enjoyed your stay. We look forward to hosting you again.
by A verified traveler
Posted 9 Aug 2024
Our stay was great since our arrival. The whole staff are friendly and helpful. Will definitely choose Uliv on our next trip!
Comment from Hotel Management
5 Sep 2024 by Uliv Apartments Polanco, Hotel Management
We're thrilled to hear that you enjoyed every aspect of your stay. Thank you for your lovely review.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Uliv Apartments Polanco, Hotel Management
Gracias por tu reseña. ¿Podrías compartir con nosotros qué podríamos mejorar para ofrecerte una experiencia de 10/10?
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Uliv Apartments Polanco, Hotel Management
Thanks for your rate. We appreciate it! We look forward to welcoming you back in the future!
by A verified traveler from Nogales
Posted 15 Jul 2024
Comment from Hotel Management
5 Sep 2024 by Uliv Apartments Polanco, Hotel Management
Thanks for your rate. We appreciate it! We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by ULIV Apartments Polanco, Hotel Management
We apologize for the disappointment you experienced during your stay Your feedback is highly appreciated as we continually work to improve Would you mind elaborating on your concerns to help us better understand?
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
5 Sep 2024 by Uliv Apartments Polanco, Hotel Management
Gracias por tu reseña. ¿Podrías compartir con nosotros qué podríamos mejorar para ofrecerte una experiencia de 10/10?
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by ULIV Apartments Polanco, Hotel Management
Your review means the world to us We look forward to welcoming you back in the future!
