Ratings based on 29 Verified Reviews

4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Alpine opulence

Posted 23 Jan 2020 on Hotels
Lovely hotel, set away from the Main Street up a private road. Staff are very welcoming and accommodating, there is a classy vibe about the place and the facilities are top notch. The pool and spa area was a particularly nice place to spend time relaxing.
Comment from Hotel Management
25 Jan 2020 by Fam Jele & th Kaysers team , Hotel Management
Dear Guest! Thank you for your positive feedback! We would be happy to pass on your feedback to our employees. You were very happy about this. Your lines are particularly pleased with our great location. We would be very happy if we could welcome you back soon.   Fam Jele & the Kaysers team
4 out of 5
by A verified traveler

Good stay

Posted 29 Aug 2019 on Hotels
Gorgeous view, really wonderful staff. Nice breakfast. Rooms are spacious, though dated and not as tidy as I would have liked. All said, it's a wonderful place for the price and in the heart of a beautiful place in Austria.
Comment from Hotel Management
3 Sep 2019 by Fam. Jele, Hotel Management
Dear Ellen! Thank you very much for your evaluation. We are very pleased to read that you were so satisfied with our employees. We are happy to pass on your praise to our staff. Your lines are also pleased about our great location. We would be very pleased to welcome you again soon. Fam Jele & the Kaysers Team
4 out of 5
by A verified traveler

Posted 1 Aug 2019
Comment from Hotel Management
3 Aug 2019 by Fam Jele, Hotel Management
Lieber Gast! Vielen Dank für Ihre tolle Bewertung! Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen Fam Jele & das Kaysers Team Dear Guest! Thank you for your great rating! We look forward to welcoming you back soon Fam Jele & the Kaysers team
3 out of 5
by A verified traveler from Orange County

Posted 27 Jul 2019
The location and view are absolutely stunning! This will always be a benefit for this property.
Comment from Hotel Management
29 Jul 2019 by Fam .Jele , Hotel Management
Dear Guest! Thanks for your review. We are very pleased to read that you appreciate our surroundings so much. We would be very happy to see you again Fam Jele & the Kaysers team
5 out of 5
by A verified traveler

Excellent

Posted 6 Jul 2019 on Hotels
Excellent hotel excellent location I only stayed one night because I was on a tight schedule . The next time I go it will be for longer
Comment from Hotel Management
22 Jul 2019 by Franziska , Hotel Management
Dear David! Thank you very much for your wonderful summary. It is a great pleasure for us to know that you are satisfied! We will be happy to forward your feedback to the Kaysers team! It would be nice to welcome you back soon. Fam Jele & the Kaysers Team
5 out of 5
by A verified traveler

Nice stay overlooking the mountains

Posted 25 May 2019 on Hotels
Very friendly pleasant hotel. Very good. Location staff speak good English. Room was a good size although fixtures & fittings a little. Elderly. Had dinner and breakfast here. Both good and good value.
Comment from Hotel Management
31 May 2019 by Fam. Jele & the Kaysers Team, Hotel Management
Dear Mark! Thank you very much for your wonderful summary. It is a great pleasure for us to know that you are satisfied! We will be happy to forward your feedback to the Kaysers team! It would be nice to welcome you back soon. Fam Jele & the Kaysers Team
3 out of 5
by A verified traveler

Amazing location with below average service!

Posted 26 Jun 2017 on Hotels
Great location for hiking. Magnificent view. Definitely needs improvement in service a great deal.
3 out of 5
by A verified traveler

Posted 4 Mar 2020
Die Lage ist sehr schön und auch der Wellnessbereich. Man merkt es ist in die Jahre gekommen. Design aus den 70ziger Jahren, Essen ok.
Comment from Hotel Management
15 Mar 2020 by Fam Jele & das Kaysers Team , Hotel Management
Lieber Gast! Vielen Dank für Ihre Bewertung. Es freut uns sehr zu lesen dass Sie unsere Lage sowie unseren Wellnessbereich so schätzen. Dass wir nicht zu 100% punkten konnten tut uns sehr leid. Nichtsdestotrotz würden wir uns auf ein baldiges Wiedersehen würden wir uns sehr freuen Fam Jele & das Kaysers Team
5 out of 5
by A verified traveler from Nürnberg

Posted 6 Oct 2019
Das Personal war sehr zuvorkommend und hat versucht jeden Wunsch zB beim Essen, frühere Saunazeiten, etc umzusetzen! Das war wirklich sehr toll und angenehm. Wir haben uns dadurch sehr wohl und fast wie bei Freunden gefühlt. Was wir sehr toll fanden, ist das Handyverbot im Speiseraum!! Es ist sehr viel entspannter. Leider hat sich während unseres Aufenthalts vorallem die ältere Generation darüber hinweggesetzt welche sonst immer gerne den Zeigefinger zu diesem Thema in Richtung jüngere Generationen hebt. Also bitte liebe Damen und Herren haltet euch einfach alle daran, dann ist es für alle entspannter. Auch handelt es sich bei dem Hotel um ein Erwachsenen Hotel...TOP!!! Ansonsten ist das Hotel sehr schön und praktisch gelegen. Ringsum von Bergen umgeben. Mit der kostenlosen Welcome Card innerhalb von 40 Min nach Innsbruck gefahren. Zigfache Wanderstrecken. Einfach traumhaft. Die Zimmer sind grosszügig und gemütlich. Jedes hat einen Bergblick. Allerdings sind sie etwas in die Jahre gekommen, aber demnächst wird wohl gross renoviert. Der Wellnessbereich des Hotels ist übrigens auch sehr zu empfehlen!!
3 out of 5
by A verified traveler

Posted 24 Aug 2019 on Hotels
Comment from Hotel Management
3 Sep 2019 by Fam Jele, Hotel Management
Lieber Alessandro! Vielen Dank für Ihre Bewertung! Schade, dass wir Sie nicht zu 100% überzeugen konnten. Wir würden uns sehr freuen wenn uns dies bei Ihrem nächsten Aufenthalt gelingt. Auf ein baldiges wiedersehen würden wir uns sehr freuen Fam Jele & das Kaysers Team Dear Alessandro! Thank you very much for your review! Too bad that we could not convince you to 100%. We would be very happy if we could do this during your next stay. We would be very happy to see you again soon. Fam Jele & the Kaysers Team
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