Ratings based on 660 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Beautiful and convenient location. Parking is not user friendly, but once you get checked in the garage is nice.
Comment from Hotel Management
25 Nov 2024 by Barbara, Hotel Management
Thank you for taking the time to leave us know about your experience.
by A verified traveler from Waukee
Posted 22 Nov 2024
Great location, good price, friendly staff, above average kitchen (breakfast). Looking forward to next year (hopefully) when the streetcar to downtown is open!
Comment from Hotel Management
25 Nov 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know about your experience.
by A verified traveler
Posted 11 Nov 2024
Clean, pleasant place
Comment from Hotel Management
11 Nov 2024 by Heather, Hotel Management
Thank you so much for taking the time to let us know about your stay at our property. We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon
by A verified traveler from Moberly
Posted 10 Nov 2024
Clean and safe! Friendly staff
Comment from Hotel Management
11 Nov 2024 by Heather, Hotel Management
Thank you so much for taking the time to let us know about your stay. We are very happy that you enjoyed our property. We look forward to seeing you again.
by A verified traveler
Posted 8 Nov 2024
The bathroom needs updating, the toilet was low and the shower had backup issues when the shower was turned on. The shower head leaked.
Comment from Hotel Management
8 Nov 2024 by Barb, Hotel Management
Thank you for taking the time to let us know about your experience. Providing the highest level of Hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotels leadership team to ensure the necessary guidelines are in place.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 5 Nov 2024
Great stay
Comment from Hotel Management
6 Nov 2024 by Heather, Hotel Management
Thank you so much for taking the time to let us know about your experience with us. We are very excited to hear that you enjoyed your stay. We hope that you return soon when your travels bring you back to our area.
by A verified traveler
Posted 4 Nov 2024
The hotel was filthy and smelled horrible. The elevator door did not open all the way, there was no coffee pot in the coffee maker, your feel stuck to the carpet in your room. The windows form our room did not look outside, instead the windows openned up to the breakfast buffet.
Comment from Hotel Management
4 Nov 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your experience with us. We are aware of the elevator door issue. We are in communication with the company that services it, and they have had to order something for repairs.I do apologize if your room had an odor. I did see that you were moved to another suite that was on a higher floor than the breakfast area. We have had our maintenance staff go in to take care of the carpet. It seems that something was spilled on it. I am not sure if you asked someone about the coffee makers, but they do not require pots anymore. You simply place your cup under it. Our hotel is very unique and we try to make sure that everyone leaves happy. I apologize that you did not. We hope that if you do return to the area, you come back and try us again.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Heather, Hotel Management
Thank you for letting us know about your experience with us. I hope that if your travels bring you back to the area, that you stay with us again.
by A verified traveler from Chapel Hill
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know about your experience.
by A verified traveler
Posted 30 Oct 2024
I was denied a room that I had reserved when checking in. Service was unfriendly and unhelpful. I will never try to stay here again.
Comment from Hotel Management
30 Oct 2024 by Heather, Hotel Management
We are sorry that happened to you. We strive to provide wonderful customer service. This is not something we do to our guests. Please feel free to reach out to us directly so that we can learn more about this experience.
