Ratings based on 635 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know how your experience was. I hope you choose to stay with us again when your travels bring you back.
by A verified traveler
Posted 17 Sep 2024
I liked the room. It was really spacious. Liked the location. I didn’t like that my room smelled of cigarette smoke and it was a non smoking room.
Comment from Hotel Management
18 Sep 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your recent experience at our hotel. We are pleased to hear that you enjoyed your stay, but we do apologize for the inconvenience of any smoke smell that may have caused you! We are a 100% smoke free hotel. We hope that you come back to stay with us again soon.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Heather, Hotel Management
Thank you for taking the time to let us know about your stay with us. We are pleased to hear that you enjoyed your experience.We look forward to seeing you again soon.
by A verified traveler
Posted 1 Sep 2024
Too much walking up and down stairs to get to the parking garage and to the lobby but other than that the suite was nice and spacious
Comment from Hotel Management
2 Sep 2024 by Heather, Hotel Management
Thank you for taking the time to leave us your feedback. We are sorry to hear that you did not enjoy your stay. I am not sure how the garage was not accessible to you by elevator as there has been no outages reported recently. I hope that if you return to Kansas City, that you come back and stay with us again, and we will do our best to make it a better stay.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Barbara, Hotel Management
Thank you for staying with us. I hope you choose to stay with us again when your travels bring you back.
by A verified traveler
Posted 28 Aug 2024
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Comment from Hotel Management
28 Aug 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us.
by A verified traveler
Posted 25 Aug 2024
Room wasn’t ready at check in time. They told us it was due to cleaning but when we finally got to check in, the maintenance man was there working on AC.
Comment from Hotel Management
26 Aug 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality in our number one priority and I' sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel's leadership team to ensure the necessary guidelines are in place. I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 22 Aug 2024
Stayed here multpile times
Comment from Hotel Management
22 Aug 2024 by Barbara, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Everett
Posted 20 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Heather, Hotel Management
On behalf of the entire hotel team, I would like to express our gratitude for your insights regarding your stay.Hearing positive feedback is always uplifting, especially when it comes directly from our valued guests like you. We have shared your comments with the leadership team to acknowledge the exceptional experiences we strive to provide.Thank you once again for your valuable feedback.
by A verified traveler
Posted 18 Aug 2024
The room was spacious and bed was comfy.
Comment from Hotel Management
26 Aug 2024 by Barbara, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us.
