Ratings based on 830 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 23 Oct 2024
the staff was excellent
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Dana,Thank you for joining us at Kimpton Cottonwood Hotel! Our friendly staff strives to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It was a pleasure having you here, and we look forward to welcoming you back to Kimpton Cottonwood Hotel for another remarkable stay in the future.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Daughters and I felt very comfortable and enjoyed a relaxing weekend
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Tiffany,Thank you for your feedback. We're delighted to hear you and your daughters felt comfortable and had a relaxing weekend. We hope to welcome you back to Kimpton Cottonwood Hotel for another enjoyable stay soon.
by A verified traveler
Posted 15 Oct 2024
Besides paying a steep fee for overnight parking, hotel and staff were amazing!!!! Will come back and recommend when I can!
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Jordan,Thank you so much for your perfect rating. We're delighted your stay with us here at Kimpton Cottonwood Hotel was so amazing, and we appreciate your recommendation. We hope to welcome you back soon.
by A verified traveler
Posted 5 Oct 2024
Has the nicest staff. But nothing gets done. The bathroom sink stopper was broken. Told the front desk, nicely replied that it’ll be fixed. Nothing happened. Pull the stopper out so that housekeeper can see it. Three days passed it’s totally ignored. There no water heater/coffee maker. A bottle of smart water got charged twice total $12. There are other things went wrong too.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Zhen,Thank you for sharing your experience with us. We’re glad you found our team friendly, but it’s disappointing to learn that the maintenance issues you reported were not addressed in a timely manner. Please know that we are currently working on refreshing our guest rooms and enhancing our services. We genuinely appreciate your feedback, as it allows us to seize the opportunity for improvement. Your comfort is important to us, and we hope to welcome you back for a more seamless stay!
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Robes look and feel cheap, lack of shelving for suit cases to sit on, and quality of double doors and other things in the room.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Chester, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Your comments are valuable to us as we work to improve our guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 16 Sep 2024
We had a very nice stay
