Ratings based on 871 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from WEEHAWKEN
Posted 20 Nov 2024
The sofabed mattress need to be replace you can fell the springs all over your body.
Comment from Hotel Management
21 Nov 2024 by Rihk Flores, Hotel Management
AnnaThank you for you comment. Be assured that we will be checking all sofa beds to make sure everything is fine with them.Thank you again.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Rihk Flores, Hotel Management
BrandieThank you for reaching out regarding you reservation.We are pleased with the 5 of 5 you gave us and look forward to seeing you again on your next visit with us.Thank you again
by A verified traveler
Posted 17 Nov 2024
No water even for sale , no coffee service except in rooms, no marketplace .. no water for sale ..,
Comment from Hotel Management
18 Nov 2024 by Rihk Flores, Hotel Management
PetuelaThank you for letting us know about you stay
by A verified traveler
Posted 16 Nov 2024
Very clean spacious and close to downtown
by A verified traveler from davenport
Posted 12 Nov 2024
Clean room
Comment from Hotel Management
15 Nov 2024 by Rihk Flores, Hotel Management
AnnettaThank you for responding to our survey and for the 5 of 5 score you gave us. We appreciate all guest feed back and I will definitely let the staff know!!Thank you again
by A verified traveler
Posted 11 Nov 2024
No hubo buena atención no repusieron el café dentro de la habitación restaurante cerrado piscina en mal estado con agua estancada y orillos verdes
Comment from Hotel Management
15 Nov 2024 by Rihk Flores, Hotel Management
GabrielThank you for letting us know about your stay.The issues mentioned will be addressed with departments and any corrective action that need attention will be taken.Thank you again for the commets
by A verified traveler
Posted 10 Nov 2024
Awesome
Comment from Hotel Management
15 Nov 2024 by Rihk Flores, Hotel Management
MatthewThank you for the 5 of 5 score and letting us know we got it right.We look forward to seeing you again soon
by A verified traveler
Posted 9 Nov 2024
Toilet kept needing worked on. Had to go down to lobby to use facilities!! Shower head had issues. Other than that, room was fine.
Comment from Hotel Management
15 Nov 2024 by Rihk Flores, Hotel Management
BrendaThank you and I hope that when you reported it things were taken care of.We want your stay to be as comfortable as possible and we hope on your next stay you will come and visit us.
by A verified traveler from orlando
Posted 7 Nov 2024
The bedroom smells cigarette, the coffee maker was not working.
Comment from Hotel Management
8 Nov 2024 by Rihk Flores, Hotel Management
We are truly sorry that you had the unusual experience with your room. Our staff check all rooms daily to ensure the rooms are clean , fresh and presentable but it looks like something went off.Please accept our sincere apologize for the inconvenience
by A verified traveler
Posted 5 Nov 2024
All the staff was very nice
Comment from Hotel Management
5 Nov 2024 by Rihk Flores, Hotel Management
Thank you Donna for the 5 of 5 review which we appreciate.We value all feed back as it allows us to continue to improve our service to all our valued guests.Please come and see us again soon
