Ratings based on 875 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Embassy Suites at Midtown is convenient to many shopping locations.
by A verified traveler
Posted 12 Dec 2024
Embassy Suites at Midtown is convenient to many shopping locations.
by A verified traveler
Posted 9 Dec 2024
Great location and nice staff
by A verified traveler
Posted 7 Dec 2024
Every time I stay there there’s some type of issue. This time they ran out of room keys with a long line. Had to wait for someone to go get some from another hotel. When they came back, none of those keys were programmed to work at that hotel so we waited for nothing & security had to take us 1 by 1 to our rooms. Never did get a working key. Glad I only stayed 1 night this time
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
by A verified traveler from Newark
Posted 1 Dec 2024
Housekeeping was awful. Shampoo and conditioner was empty, never refilled. Only a two bath towels. By night four they only gave us a total four hand towels and our one dirty bath towel. No wash cloths, bath mat, or additional bath towels. Desk said they were having a problem. Asked to speak to a manager. They said there was no one available, but that they were hiring a new general manager. Asked for four days to get the safe working. Each day they said it "was on the list", but it was never fixed. No ironing board to use with their iron, one was delivered on day 3. They said a manager would contact us, but no one did. Each time we went into the parking deck there seemed to be someone smoking something in a dark corner. Employees perhaps? The room was in need of a good cleaning and touchup repairs. I have stayed at Embassy Suites before, including this one, where the facility was clean and well managed. This has become a location of a lesser quality than deserving the Hilton brand.
by A verified traveler
Posted 30 Nov 2024
Our experience was disappointing. The guests above us were very loud, and despite notifying the front desk, no action was taken to address the issue. Additionally, the bathroom sink was not properly cleaned, as there was still hair left behind. To make matters worse, the hotel frequently ran out of washcloths and towels, which was inconvenient. Overall, it fell short of expectations.
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your honest feedback, Ramone. It is disappointing to hear that we fell short in multiple areas throughout your visit and that your experience did not meet your expectations. We consistently strive deliver our guests a superior experience and I can assure you that we will work with our leadership teams on taking the necessary steps to help prevent the issues you encountered from happening again. We hope you will consider staying with us when your travels bring you to Atlanta again.
by A verified traveler
Posted 27 Nov 2024
Terrible front desk staff. Everything’s overpriced
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to write a review about your recent stay with us, Destiny. You are right to expect exceptional customer service from us and it is disappointing to hear that we were not able to meet your expectations. Your feedback is very important to us and I can assure you that we have addressed your concerns with our front office leadership team and are taking the proper corrective actions, so we can prevent poor customer service from happening again. Should you ever find yourself back in Atlanta, please give us another opportunity to show you that our product and service can live up to your expectations.
by A verified traveler
Posted 27 Nov 2024
I enjoyed my stay.
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Thank for your feedback, Joseph! We are thrilled to hear that you enjoyed your stay with us and look forward to hosting you again soon!
