Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
Lower pet fees than other properties at $30 a night for two dogs instead of $50 per pet per night at others. Parking is an additional $15 per night. Great stay, clean and great breakfast!
Comment from Hotel Management
14 Sep 2024 by Stacy, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that you had a great stay and enjoyed our clean accommodations and breakfast offerings. We’re also glad you found our pet fees more reasonable compared to other properties, as we strive to offer great value for all of our guests, furry friends included.We hope to welcome you back on your next visit to Omaha, and please feel free to reach out if there's anything we can do to make your stay even more comfortable. Safe travels.
by A verified traveler
Posted 13 Sep 2024
Used to be an amazing hotel. Really gone down hill since 2019
Comment from Hotel Management
14 Sep 2024 by Stacy, Hotel Management
Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that your recent experience did not live up to the high standards you've come to expect since 2019. We value your feedback and are working hard to make improvements to ensure our guests enjoy their stays as much as they once did.We hope you’ll give us another opportunity in the future to provide you with the great experience you deserve.
by A verified traveler
Posted 8 Sep 2024
Great hotel
Comment from Hotel Management
9 Sep 2024 by Stacy, Hotel Management
Jennifer,Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear you had a great experience at our hotel. Your feedback means a lot to us, and we're glad that our services met your expectations. If there's anything specific that made your stay extra special, we'd love to know!We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even better, please don't hesitate to let us know.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
9 Sep 2024 by Stacy, Hotel Management
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear you had a great experience at our hotel. Your feedback means a lot to us, and we're glad that our services met your expectations. If there's anything specific that made your stay extra special, we'd love to know!We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even better, please don't hesitate to let us know.
by A verified traveler
Posted 23 Aug 2024
We had a very enjoyable stay. Their gym facilities were great! We were close to downtown. The room was clean and comfortable. The complimentary breakfast was very delicious.
Comment from Hotel Management
30 Aug 2024 by Stacy, Hotel Management
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feedback. Safe travels.
by A verified traveler
Posted 10 Aug 2024
Everything was great except someone’s water in the refrigerator.
Comment from Hotel Management
13 Aug 2024 by Stacy, Hotel Management
Thank you for your feedback! We’re thrilled to hear that everything was great during your stay. We apologize for the oversight with the water in the refrigerator and will make sure to address this with our housekeeping team. We hope to welcome you back for an even better experience next time!
by A verified traveler
Posted 30 Jul 2024
Spider in my bed but decent location.
Comment from Hotel Management
30 Jul 2024 by Stacy, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the unwelcome encounter you had with a spider in your bed. We understand how distressing this must have been. Our maintenance department has been notified and will take the proper actions to address this.We appreciate your positive note about our location, and we are pleased to hear that it met your expectations. Please be assured that we are taking immediate action to address the issue you experienced.
by A verified traveler
Posted 20 Jul 2024
No problems, everything was great. Excellent location to visit the jazz in the park on Thursday nights in the summer. Easy walk to restaurants and they have an airport and local shuttle service.
Comment from Hotel Management
26 Jul 2024 by Stacy, Hotel Management
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feedback and hope to see you again in the future. Safe travels.
by A verified traveler
Posted 19 Jul 2024
Breakfast was good, room was decent. Fridge had scuff marks but overall pretty decent.
Comment from Hotel Management
19 Jul 2024 by Stacy, Hotel Management
Thank you for sharing your experience. We're glad to hear that you enjoyed the breakfast and found the room decent. We apologize for the scuff marks on the fridge and will ensure this is addressed. We appreciate your feedback and hope to make your next stay even better. Safe travels!
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
19 Jul 2024 by Stacy, Hotel Management
Thank you for choosing to stay with us. We appreciate you taking time to provide your feedback. Hope to see you again. Safe travels.
