Ratings based on 2,389 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The manager was very friendly. We reached there at almost 11, but he welcomed with grace. The room was clean and well maintained.
by A verified traveler
Posted 27 Nov 2024
Right across the road from the ocean 👍
by A verified traveler
Posted 26 Nov 2024
Great location to the beach
by A verified traveler
Posted 26 Nov 2024
The elevator was broken, room smelled, roaches in the bathroom. We had to ask every day for new towels. We will not stay again.
by A verified traveler
Posted 26 Nov 2024
The property was wonderful and so was staff but the maintenance had poor communication and just tried to walk into our room
by A verified traveler
Posted 26 Nov 2024
Hotel in a good location, relatively inexpensive, but I guess you get what you pay for. Just pay more and go somewhere else they actually care.
The room had an overlying smell of mold. The bathroom was grubby ( no one had cleaned behind the door forever,there was pink mold on all the caulking, the paint around the doorknob on the inside was covered dirty finger marks- all could easily wipe off,(I know this, because I did) but no one had bothered. We were told we could request the room to be made up if we let the front desk know before 10 am- which we did. In spite of 4x follow-up,INCLUDING WITH THE MANAGER OF HOUSEKEEPING! no one came. We had 2 bath towels- one so frayed that long strings were hanging of the welt, one hand towel and 2 facecloths. The bathtub drain was clogged,
The outside areas were completely untended to The stairwells were dirty and filled with cigarette buts ( no smoking hotel) .the outside halls were filthy. Pool area could have been beautiful but there was bird excrement on all the lounge chair because no one bothered to stack them away from the bird-filled trees at night. I mean, covered.
Inexplicably there were pylons scattered around the lobby advertising wet floors the entire time we were there. The floors were bone dry.
The bright spot was the desk clerk Allen, who was helpful, professional and kind and efficient.
Allen deserves a raise.
Comment from Hotel Management
27 Nov 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Wendy,Thank you for sharing your detailed feedback. We're truly sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the lack of cleanliness and service you experienced. We understand how disappointing this must have been, and it is certainly not the standard we aim to uphold. The concerns you mentioned, including the mold, cleanliness issues, and the housekeeping service, will be addressed with our team to ensure they are promptly corrected.We appreciate you bringing these matters to our attention, as well as recognizing Allen's excellent service. He will be commended for his professionalism and helpfulness. Again, we apologize for the inconvenience and hope you’ll consider giving us another chance to provide you with a better experience in the future.Sincerely,Beachfront Palms Hotel Management
by A verified traveler
Posted 25 Nov 2024
We were coming in to celebrate a friend's birthday and stayed one night. The lobby is clean and very nice. The staff was friendly and efficient. The rooms are as pictured and clean. Bed was comfortable. For the price, it could not be beat. We didn't make it to breakfast so I can't comment on that.
Comment from Hotel Management
27 Nov 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Jessica,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay and that our staff and room met your expectations. It’s great to know that the bed was comfortable and that you found the lobby to be clean and welcoming. We hope to have the chance to host you again in the future, and maybe next time, you can enjoy our breakfast as well! Thank you for choosing us for your friend's birthday celebration.Kind Regards,Beachfront Palms Hotel Management
by A verified traveler from Dallas
Posted 25 Nov 2024
Nothing in particular
Comment from Hotel Management
26 Nov 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Maria,Thank you for your response! If there’s anything you’d like to share or suggest in the future, we’d love to hear from you. We hope to welcome you back soon for another stay!Kind Regards,Beachfront Palms Hotel Management
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Sarah,Thank you so much for awarding us a positive rating for your stay at our Beachfront Palms Hotel hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Beachfront Palms Hotel Management
by A verified traveler
Posted 23 Nov 2024
Room 205 did not have a view of the pool or ocean. It had bugs. It has been the worst stay I’ve experienced this far, in Galveston. I didn’t have the breakfast or use the pool. Only reason I stayed was because I brought my pet and I didn’t want the challenge of trying to find a last minute place to stay.
I do recommend Doc Holidays, next door. Good service, great food and happy hour.
Comment from Hotel Management
26 Nov 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Jennifer,We are sincerely sorry to hear about the issues you encountered during your stay in Room 205. The presence of bugs and not receiving the room you were expecting is completely unacceptable, and we deeply regret that your experience was far from satisfactory. Your feedback is important, and we will be investigating these matters to ensure they are addressed and do not occur again.We understand your frustration and appreciate your recommendation of Doc Holidays; we're glad you had a positive experience there. Thank you for bringing these concerns to our attention.Sincerely,Beachfront Palms Hotel Management
