Ratings based on 995 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Leah-michelle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I are disappointed to see your1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
🙃
Comment from Hotel Management
21 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Zulema,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Kevin, The staff at the Red Roof Inn & Suites Midland and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
My husband showed up after 10 hours of travelling. They claimed they had no reservation and no rooms were available. They refused to provide a refund!
by A verified traveler
Posted 10 Nov 2024
It was friendly and helpful
by A verified traveler
Posted 7 Nov 2024
System was down
Comment from Hotel Management
9 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Jesus,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the system being down. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Donnette. The staff at the RED ROOF INN & SUITES MIDLAND and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Feces on the sidewalk and gravel landscaping. People smoking pot everyday around the entrance forcing guests to walk through the stench. Hallway carpets were filthy. Trash piled up out front. Tub spout very loose and extremely difficult to divert water to the shower head.
Comment from Hotel Management
16 Nov 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Kevin,We are sorry to hear your recent experience at the Red Roof Inn & Suites Midland did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Eloy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Justin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Midland. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
