Ratings based on 168 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by javi, Hotel Management
Hi Juan I would like to thank you for staying with us and leaving us a score. We hope to see you again in the future when your travels bring you back to the Midland area.Best Regards Javier Operations Manager
by A verified traveler
Posted 15 Nov 2024
Light above bathroom sink didn't work, iron didn't work, chair was worn, coffee maker in breakfast room didn't work. Appeared to be limited staffing to care of above.
Comment from Hotel Management
20 Nov 2024 by Javi, Hotel Management
Hi Gary I would like to thank you for staying with us and for taking the time to leave us a review and a score. I am sorry we fail to meet your expectations and apologize for all the inconvenience. I will share your feedback with all my staff so we can keep these issues from happening again.Bet Regards Javier Operations Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by javi, Hotel Management
Hi Brian Thank you for staying with us and taking the time to leave us a score. We hope we met all your expectations and look forward on seeing you again.Best Regards Javier Operations Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Javi, Hotel Management
Hi AdrianThank you for staying with us and taking the time to leave us a score. We hope we met all your expectations and look forward on seeing you again.Best Regards Javier Operations Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Javi, Hotel Management
Hi Derrick Thank you for staying with us and taking the time to leave us a score. We hope you stay with us again and we can make a better impression.Best regards Javier Operations Manager
by A verified traveler
Posted 9 Oct 2024
There was no soap, or complimentary shampoos or body wash which you'd expect with the amount your paying. Main light didnt work in my room as well. Tv is awkwardly placed in the corner and not inviting to watch. Breakfast was decent and the brother that checked me in was friendly. Having said that I'll continue to book at the holiday inn even if i have to pay a little extra
Comment from Hotel Management
10 Oct 2024 by Javi, Hotel Management
Hi Curtis,I would like to start by thanking you for staying with us and leaving us a review. I have shared your feedback with my housekeeping department. I do apologize we fail to met your expectations on toiletries. We do not offer body wash in the rooms we only provide conditioning shampoo and soap. The tv are set in corners but are accessible to be moved to guest viewing access. I hope you give us another chance to make a better impression.Thank you have a wonderful dayJavier Operations manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Javi, Hotel Management
Hi Bruce Thank you for taking the time to write us a review! We are glad you enjoyed your stay along with all of our amenities. We hope to see you again on your next trip to Midland area!Javier Operations manager
by A verified traveler
Posted 25 Sep 2024
Dirty hotel room , office chairs were stained and holes in celling covered by a bag . Breakfast food was running out before it ended , no waffle mix. Rushing you to leave room , check out was 11am and they knocked 3 times at 10:22, 10:30 and 10:50 . Would not recommend this place . The lobby and elevator area were covered in mud dropping and stains .
Comment from Hotel Management
25 Sep 2024 by Javi, Hotel Management
Hi Jorge Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I apologize we fail to meet your expectations. I have shared your feedback with all my staff so this wont happen in the future.Best Regards JavierOperations Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Javi, Hotel Management
Hi Edward Thank you for staying with us and for giving us a score.We apologize for not meeting all your expectations.If you ever back in the midland area I hope you give us another opportunity to make a better impression..Best Regards Javier Operations manager
