Ratings based on 866 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Blood stains in the room. On the side of the bed and on the bathroom wall, with toothpaste smeared on the couch and other random dirt throughout the room. Loud banging above us all night. Called the front desk 3-4 times to ask for help and no one answered. Went to the front desk and no one was there until someone one arrived a few minutes later. She was sassy and not the most polite, considering how frustrated we were and she would not put us in another room. Inexpensive stay, but don’t recommend with the terrible customer service and lack of cleaning services.
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Alexandra, we deeply regret that your stay was marred by certain issues and we apologize for the inconvenience you experienced. This is certainly not the standard we strive to uphold. We would appreciate the opportunity to address these concerns directly. Please reach out to us at your earliest convenience so we can work towards a resolution. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Justin, thank you for staying with us at Homewood Suites by Hilton Midland, TX. We're thrilled you enjoyed your time with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Ekenedilichukwu, thank you for staying with us at Homewood Suites by Hilton Midland, TX. We're thrilled to see your positive rating and hope to welcome you back soon for another great experience.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Scott, thank you for staying with us at Homewood Suites by Hilton Midland, TX. We're glad you had a pleasant experience and look forward to welcoming you back in the future.
by A verified traveler from Marion
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Customer Service, Hotel Management
Thanks for the feedback, Fabian. Please join us again soon for another lovely experience!
by A verified traveler
Posted 20 Oct 2024
Great place, nice continental breakfast. Definitely recommend
Comment from Hotel Management
23 Oct 2024 by Customer Service, Hotel Management
Thanks for the feedback, Pamela. Your comments are lovely and we would be elated to host you again soon!
by A verified traveler
Posted 19 Oct 2024
Clean, nice size room. Good breakfast.
Comment from Hotel Management
23 Oct 2024 by Customer Service, Hotel Management
Thank you for the feedback, Rhonda. We would love to host you again in the near future so you can experience yet another lovely stay.
by A verified traveler
Posted 13 Oct 2024
The hotel is in great condition given the fact that Midland/Odessa is pretty busy.
Room was very well cleaned and updated. Breakfast: potatoes weren’t cooked throughly and cold. Oatmeal was cold, would recommend investing in another waffle maker-was a long line if you wanted to make a waffle. Pool temperature was too cold! Towels smelled odd. But overall staff was friendly, hotel was properly managed and maintained. I would stay here again.
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Vanessa, thank you for providing your feedback. It's great to hear that the room met your expectations and our team members were friendly. The breakfast issues and pool temperature are noted, and every effort is being made to improve every guest's experience. We look forward to welcoming you back for a better stay.
by A verified traveler
Posted 11 Sep 2024
Felt safe.. loved it! I will be back!!
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Marlaine, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Midland, TX. We're looking forward to welcoming you back!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Customer Service, Hotel Management
Ankita, thank you for staying with us at Homewood Suites by Hilton Midland, TX. We look forward to welcoming you back for another enjoyable visit.
