Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Children screaming everywhere
by A verified traveler
Posted 31 Dec 2024
Enjoyed our stay. Room was clean, staff was friendly, breakfast buffet was excellent. Highly recommend.
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 25 Dec 2024
The customer service was rude. They didn't understand their own hotel policy. They tried charging us twice 2 different prices and on top of the price that you guys set me. Up, they also made me pay extra money on top of that. That wasn't even applied to the bill that when be trying to check out, they trade charging us for a second time with totally different price. So we are not happy. We would like to try to possibly get a refund from the situation. Cause the lady didn't fully understand the darn thing. She's very rude and they just were an inconvenience. The hotel was terrible. We had a water leakage in our bathroom this year. Thing was cracked and leaking on to our toilet and was not cleaned up for anything when we got into the bathroom when we got to the hotel at all.
by A verified traveler
Posted 25 Dec 2024
It is unique because it has a saltwater pool which I need due to a family member's allergies. The front desk was unfriendly upon check-in and check-out. I reserved the room with a crib. Upon check-in, I asked about it. I was told it would be sent. We had to call down later that night to get it delivered. Upon checking out, I seemed to be more of a bother. I set my keys on the counter and, I was directed to put them in the return box. She couldn't even be bothered to take the keys. There are SOOOO many rules. The ones I have an issue with are that you cannot have any alcoholic beverages or food poolside unless from their restaurant. I ordered pizzas and it took over an hour for it to be served. Someone pooped all over the shallow end. I'm not sure what they did to clean it other than scooping it out. We left, but I had to run up and down to get the pizza that I kept being told "15 more minutes). People were still swimming in the pool. I'm sure it couldn't possibly be clean to swim in. We will not be back.
by A verified traveler
Posted 20 Dec 2024
Morning shower was cold and didn't start our day well.
by A verified traveler
Posted 18 Dec 2024
Overall good experience just dated
by A verified traveler
Posted 16 Dec 2024
