Ratings based on 576 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We did not like the smell of the room. Smell at dirty clothes
by A verified traveler
Posted 18 Nov 2024
Bathrooms super dirty
Comment from Hotel Management
18 Nov 2024 by Hellen, Hotel Management
Thank you for taking the time to share about your recent stay with us. We value every guest. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve.
by A verified traveler
Posted 15 Nov 2024
Paint falling off ceiling in the shower . Check in and out computers not working . Shower wall peeling
Comment from Hotel Management
16 Nov 2024 by Hellen, Hotel Management
hank you for taking the time to share about your recent stay with us, and we are sorry you were unhappy with your guest room/suite. We strive to provide a warm, friendly, and reliable experience that makes guests happy, and I will address your feedback directly with our team. We hope to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
👍
Comment from Hotel Management
11 Nov 2024 by Hellen, Hotel Management
Thank you for taking the time out to leave us a review! Hope to see you your next time through!!
by A verified traveler from Pueblo
Posted 29 Oct 2024
Old needs remodeling
Comment from Hotel Management
11 Nov 2024 by Hellen, Hotel Management
Thank you for your feedback, we are in the process of remodelling and hope to see you when it is completed!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Hellen, Hotel Management
Thank you for your awesome feedback!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
11 Nov 2024 by Hellen, Hotel Management
Thank you for your amazing feedback!
by A verified traveler
Hotel is clean but needs some TLC.
Posted 23 Aug 2024 on HotelsHotel was clean. Not many people since hotel was being renovated. Bathtub was gross. It had rubber on bathtub floor that looked like dirty. Towels were old and sink had rust. Needed to be updated and we should have been told on your website. I definitely would not have stayed if I had known. I have stayed here before and it was much nicer. Perhaps we were given a bad room needs by some much needed TLC.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Walked in room 1st thing up seen the bedspread is total wore out. A hole in the window looks like someone throw a rock throw it. The bathroom is awful
Comment from Hotel Management
8 Jul 2024 by Norma, GM, Hotel Management
Hi Vickey, I tried to call you, I apologize for the inconvenience, please call me to the hotel to see what I can do to make things right for you.
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Norma, GM, Hotel Management
Thank you for taking time to complete this survey, we appreciate your business, hope to see you again
