Ratings based on 309 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by GM, Hotel Management
Dear Steve,Thank you for sharing your high rating score with us! Your positive response motivates us to keep delivering our best. We look forward to welcoming you back soon at Comfort Inn Midland South I-20.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Hello Jacie,Thank you for sharing your honest rating score with us. We appreciate your response and are committed to enhancing your experience. We look forward to welcoming you back soon and providing even better service at Comfort Inn Midland South I-20.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler
Posted 28 Jul 2024
We arrived around midnight with no one at the front desk. I had to call to let them know I wanted to check in. I couldn’t understand the person’s speech and she couldn’t understand mine. The room was worn. Stains on the carpet, broken lamp shades. Bathroom lights with no cover. Could not adjust the shower water to be anything other than hot. I decided to stay here for the price and a recent good experience at another Comfort Inn. Comfort Inns have no consistency, and this location reminds me of why I normally choose other brands.
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Hello Christopher,Thank you for sharing your feedback with us. We apologize for the issues you encountered and are addressing them to improve our guest experience. We appreciate your comments and hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Hello Michael,Thank you for sharing your honest rating score with us. We appreciate your response and are committed to enhancing your experience. We look forward to welcoming you back and providing improved service next time.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler from Whitehouse
Posted 21 Jul 2024 on Orbitz
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Dear William,Thank you for sharing your high rating score with us! Your positive response motivates us to keep delivering our best. We look forward to welcoming you back soon at Comfort Inn Midland South I-20.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Dear Bonitta,Thank you for sharing your high rating score with us! Your positive response motivates us to keep delivering our best. We look forward to welcoming you again soon at Comfort Inn Midland South I-20.Sincerely,Hotel General Manager.Comfort Inn Midland South I-20.
by A verified traveler
Posted 14 Jul 2024
Overall it was a good stay, property shows signs of aging. A lot of posted signs to deter outside freeloaders from coming in, kinda felt uneasy at that, however it was safe and generally clean. When visiting guest laundry was out of order and so was pool area. Hallways were a bit dim for my taste. But room was clean, and comfortable. For my experience it was good close to Walmart and plenty of food options. Breakfast was good and kept filled. I would recommend staying there, after getting over initial impressions.
Comment from Hotel Management
16 Aug 2024 by Anil, Hotel Management
Thanks for the comments, the pool is operational and the guest laundry should also be operational these week
by A verified traveler
Posted 1 Jul 2024
The room condition was not up to par with the rate/night I paid for. The room had a damp thick smell and the air conditioning unit was not working very well. The bed/pillows were not very comfortable. It is good for a $60/night room but not for a $100/night.
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
30 Jun 2024 by anil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Midland South I-20. Your feedback about our hotel is very is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
by A verified traveler
Posted 24 Jun 2024
I like the room , the beds were confortable. I just did not like the shower and that i change to that hotel because of the pool and the pool was not working. Really sad.
Comment from Hotel Management
26 Jun 2024 by anil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Midland South I-20. Your feedback about our hotel is very is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
