Ratings based on 371 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2024
I got 5 bites from bed bugs
Comment from Hotel Management
6 Jul 2024 by Hotel Manager , Hotel Management
Dear Scott,We are truly sorry to hear about your experience. Please know that our hotel conducts regular pest control to ensure a clean and comfortable environment for all guests. We believe this may be an isolated incident and are investigating it thoroughly. Your feedback is important, and we appreciate your understanding as we address this matter.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jul 2024
It was a great stay
Comment from Hotel Management
5 Jul 2024 by Hotel Manager , Hotel Management
Dear Anthony,Thank you for your perfect rating! We're thrilled to hear that you had a great stay with us. We appreciate your feedback and look forward to welcoming you back for another excellent experience!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jul 2024
Heard snoring from the room next door and chair rolling from upstairs employees cooking fish in the other room. Hallway Floor hasn’t been vacuumed in weeks. Stain on the chair in my room and molds on the shower curtains. Just a horrible place!!
Comment from Hotel Management
3 Jul 2024 by Hotel Manager , Hotel Management
Dear John,Thank you for sharing your feedback. We are continuously working on improving our facilities and services. Your comments about the noise, cleanliness, and room conditions will be addressed with our team to enhance our guests' experience. We appreciate your input and will use it to make necessary improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jul 2024
Crisp and clean.
Comment from Hotel Management
2 Jul 2024 by Hotel Manager , Hotel Management
Dear Kenneth J,Thank you for your perfect rating! We're glad to hear you found everything crisp and clean. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jul 2024
TV in room did not work. Room felt dingy & stuffy.
Comment from Hotel Management
2 Jul 2024 by Hotel Manager , Hotel Management
Dear Petar,We apologize for the inconvenience you experienced with the TV and the room condition. We strive to provide a comfortable stay for all our guests, and it’s clear we fell short during your visit. Your feedback is valuable, and we will address these issues promptly.Sincerely, Hotel Manager
by A verified traveler from Westfield
Posted 30 Jun 2024
It was very good for what a budget hotel is supposed to be. I liked the fact it had no carpeting; it felt cleaner and updated. I was in the area for a few nights and just wanted a place close by, a clean room and comfortable bed. My only negatives were that the shower water pressure was weaker than I like. The bed could've been more firmer and the tv channel choices a bit more robust. The free breakfast was okay. Some protein like eggs, bacon sausage would've been nice, but I get that they're expensive. The pool looked very nice but I did not go in. It was on a busy roadway but the old style ac white noise kept it quiet and kept the room nice and cold. It was convenient to lots of food and shopping choices; i would go back if in the area again.
Comment from Hotel Management
1 Jul 2024 by Hotel Manager , Hotel Management
Dear Alan,Thank you for your feedback and rating. We're glad you found our budget hotel clean, updated, and conveniently located. We appreciate your comments about the shower pressure, bed firmness, and TV channel selection. We'll take these into consideration for future improvements. We're pleased to hear you enjoyed the overall experience and would consider returning. Your insights on breakfast and amenities are valuable, and we hope to provide an even better stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jun 2024
It OK
Comment from Hotel Management
30 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Jojie,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Newport – Middletown, RI. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
29 Jun 2024 by Hotel Manager , Hotel Management
Dear SHAQE,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jun 2024
Outside of the front desk employee who was very nice, this stay was very unpleasant. The room was not as described. We were supposed to have a single king bed and instead had two double beds. The bathroom door would not open fully and was obstructed by the toilet. The beds were wet from the blankets not being dried properly. Hand soap in the body wash dispenser. Poor A/C units that did not work properly. Additionally the power switch for the room was located where light switches were supposed to be. It was quite noisy and the area is unsafe. I will not be staying at a red roof again for these reasons
Comment from Hotel Management
25 Jun 2024 by Hotel Manager , Hotel Management
Dear Sean,Thank you for your feedback. We're glad to hear our front desk employee was helpful. We regret that your room did not meet your expectations and apologize for the inconveniences you encountered. We are addressing the issues with our housekeeping and maintenance teams to ensure improvements are made. Your insights about room amenities and safety are valuable as we strive to enhance our guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Gilmore,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
