Ratings based on 343 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
It was very nice quite and so inexpensive
Comment from Hotel Management
6 Nov 2024 by Cherae, Hotel Management
Dear Sharon,We are pleased to see that you liked every aspect of your stay with us. We hope you will return again soon so that we may be able to serve you again.We look forward to seeing you again!Best Regards,
by A verified traveler
Posted 13 Oct 2024
Great Mexican restaurant beside the Motel. The Young Man at the front desk was very friendly, kind and personable.
Room was very nice. Very clean, appeared newly renovated and for the first time In all my travels that I had a pillow that I actually liked.
Comment from Hotel Management
14 Oct 2024 by Cherae, Hotel Management
Dear Debora,We are very pleased to see that you had such a wonderful experience with us. It is agreed that the Mexican restaurant is a nice feature to have on property. The entire staff enjoys welcoming our guests and are ready to help.Our housekeeping staff works diligently toward ensuring our guests are greeted with a welcoming, clean, comfortable room. It is also great to know you found the pillows comfortable.We hope you will continue to choose to stay with us at EconoLodge. We look forward to seeing you again soon.Warm Regards,
by A verified traveler
Posted 7 Oct 2024
Light in bathroom did not work
Comment from Hotel Management
7 Oct 2024 by Cherae, Hotel Management
Dear Robert,We are sorry to hear you experienced a difficulty with the bathroom light. We would be happy to help anytime you stay with any difficulty you may encounter. We are just a phone call away.We hope you will choose to give us another opportunity to serve you in the future.Best regards,
by A verified traveler
Posted 4 Oct 2024
When i arrived i didnt have a room that was booked, i was offered a smoking room which i couldn't do and i tried to multiple times to contact Expedia customer service and havent been able to get a customer service repnon the ohone because the automated service keeps hanging up on me. O erall a terrible experience wirb the hotel and Expedia.
Comment from Hotel Management
4 Oct 2024 by Cherae, Hotel Management
Dear Grant,We apologize that you had such a terrible experience overall. Please note that we here at EconoLodge have no control over the reservations made through any third-party site. When we don't receive the reservation into our system, can't always accommodate because we were not aware of the reservation. Nor do we have control of the third party not answering the telephone.We hope you will choose to give us another opportunity to serve you in the future and that you will call us directly to make your reservation.Best Regards,
by A verified traveler
Posted 3 Oct 2024
The check-in was quick and easy, prepaid room. Access to room on second level was easy via elevator right next to parking. Room was clean, sufficiently furnished with convenient appliances and a nice bathroom. Property was back from main road and quiet. Comfortable stay.
Comment from Hotel Management
4 Oct 2024 by Cherae, Hotel Management
Dear Glen,We are extremely pleased you enjoyed your stay with us.The ownership has renovated each room recently and the staff work hard to ensure that each room is clean and comfortable. We hope you will continue to choose to stay with us in the future.We will look forward to seeing you again soon!Best Regards,
by A verified traveler
Posted 3 Sep 2024
The rooms were fantastic, but many of the other guests were very loud well into the night.
Comment from Hotel Management
4 Sep 2024 by Cherae, Hotel Management
Dear Alex,We apologize for the inconvenience caused to you by other guests. The front desk staff is trained to deal with such instances if they are made aware of the situation. We notify all guests at check in of the policy on quiet time, but some fail to abide with the rule.We hope you will choose to stay with us again in order that we may provide you with a wonderful, comfortable and blissfully quiet stay.We appreciate your business.Best Regards,
by A verified traveler
I'd stay again
Posted 23 Aug 2024 on HotelsWe needed a place to place to get some sleep on a road trip and landed on Econo Lodge. The exterior pictures aren't very accurate but the rooms are spot on. Super clean and the beds are comfy.
Comment from Hotel Management
23 Aug 2024 by Cherae, Hotel Management
Dear David,Thank you for your wonderful review. We are happy to hear that you enjoyed your stay with us. The housekeeping staff work super hard to make sure the rooms are just as you described. We are continuing to improve the property and hope you will find more that you like on your next visit.Best Regards,
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Cherae, Hotel Management
Dear Larry,Thank you for reviewing your stay with us at EconoLodge of Middlesboro.We are pleased to hear that you enjoyed your stay and hope you will continue to stay with us when you visit the area.Best Regards,
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Cherae, Hotel Management
Dear Trina,We are pleased to see that you had an excellent stay.We strive to provide an outstanding experience for our guests and happy that you enjoyed your time here.We hope you will come back and visit us again soon!Warm Regards,
by A verified traveler
Posted 5 Aug 2024
Parking area unclean, poorly lite, shower door would not close.
Comment from Hotel Management
7 Aug 2024 by Cherae, Hotel Management
Dear Mary,I am sorry you experienced this during your stay. We had recently added more lighting in the parking areas which made it much brighter. Someone picks up the parking lot daily to ensure that our guests do not have that experience. However, since you brought this to my attention, I will have someone do it twice a day.I will also check and find out which room you occupied in order that we may correct the shower door to close properly.I appreciate you bringing these things to my attention so that they can be corrected immediately in order to serve our guests better in the future.Best Regards,
