Ratings based on 349 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Elevator to upper floors was nice esp if you have lots of luggage or are unable to do stairs. Bed was very comfortable, hot water was hot and for a decent shower, room was very clean and updated. 2 places to eat-Mexican Food and Drive in that were easy to walk to. Continental breakfast was very accommodating. It was a very nice place to stay. Will definitely stay again if I am in the area.
Comment from Hotel Management
18 Dec 2024 by Cherae, Hotel Management
Dear Christina,Thank you so much for your kind words! We're thrilled to hear you enjoyed the elevator access, comfortable beds, and the plentiful hot water for your shower. It’s also great to know that you appreciated our clean, updated rooms and the breakfast we offer. We strive to provide a welcoming and convenient experience for all our guests, so we’re glad to hear you found the nearby restaurants within walking distance helpful. Your feedback truly means a lot to us, and we’re grateful you took the time to share your experience. We look forward to welcoming you back on your next visit!Warm Regards,
by A verified traveler
Posted 24 Nov 2024
Decent hotel
Comment from Hotel Management
27 Nov 2024 by Cherae, Hotel Management
Dear Shawn,We strive to provide the best stay for each of our guests.We hope you enjoyed your stay and will choose to stay with us again in the future.Best Regards,
by A verified traveler
Posted 1 Nov 2024
It was very nice quite and so inexpensive
Comment from Hotel Management
6 Nov 2024 by Cherae, Hotel Management
Dear Sharon,We are pleased to see that you liked every aspect of your stay with us. We hope you will return again soon so that we may be able to serve you again.We look forward to seeing you again!Best Regards,
by A verified traveler
Posted 13 Oct 2024
Great Mexican restaurant beside the Motel. The Young Man at the front desk was very friendly, kind and personable.
Room was very nice. Very clean, appeared newly renovated and for the first time In all my travels that I had a pillow that I actually liked.
Comment from Hotel Management
14 Oct 2024 by Cherae, Hotel Management
Dear Debora,We are very pleased to see that you had such a wonderful experience with us. It is agreed that the Mexican restaurant is a nice feature to have on property. The entire staff enjoys welcoming our guests and are ready to help.Our housekeeping staff works diligently toward ensuring our guests are greeted with a welcoming, clean, comfortable room. It is also great to know you found the pillows comfortable.We hope you will continue to choose to stay with us at EconoLodge. We look forward to seeing you again soon.Warm Regards,
by A verified traveler
Posted 7 Oct 2024
Light in bathroom did not work
Comment from Hotel Management
7 Oct 2024 by Cherae, Hotel Management
Dear Robert,We are sorry to hear you experienced a difficulty with the bathroom light. We would be happy to help anytime you stay with any difficulty you may encounter. We are just a phone call away.We hope you will choose to give us another opportunity to serve you in the future.Best regards,
by A verified traveler
Posted 7 Oct 2024 on Hotels
very close to where I have to go work
Comment from Hotel Management
7 Oct 2024 by Cherae, Hotel Management
Dear Ratchneegorn,We are pleased to see you enjoyed your stay with us.We hope you will continue to choose to stay with us in the future.Best Regards,
by A verified traveler
Posted 6 Oct 2024 on Orbitz
It’s an old property but the room are good
Comment from Hotel Management
7 Oct 2024 by Cherae, Hotel Management
Dear Glenn,Thank you for your review. We are pleased to hear that you enjoyed your stay. The rooms have been renovated recently and we believe the improvements have been wonderful. We hope you will choose to stay with us again in the near future.Best Regards,
by A verified traveler
Posted 4 Oct 2024
When i arrived i didnt have a room that was booked, i was offered a smoking room which i couldn't do and i tried to multiple times to contact Expedia customer service and havent been able to get a customer service repnon the ohone because the automated service keeps hanging up on me. O erall a terrible experience wirb the hotel and Expedia.
Comment from Hotel Management
4 Oct 2024 by Cherae, Hotel Management
Dear Grant,We apologize that you had such a terrible experience overall. Please note that we here at EconoLodge have no control over the reservations made through any third-party site. When we don't receive the reservation into our system, can't always accommodate because we were not aware of the reservation. Nor do we have control of the third party not answering the telephone.We hope you will choose to give us another opportunity to serve you in the future and that you will call us directly to make your reservation.Best Regards,
by A verified traveler
Posted 3 Oct 2024
The check-in was quick and easy, prepaid room. Access to room on second level was easy via elevator right next to parking. Room was clean, sufficiently furnished with convenient appliances and a nice bathroom. Property was back from main road and quiet. Comfortable stay.
Comment from Hotel Management
4 Oct 2024 by Cherae, Hotel Management
Dear Glen,We are extremely pleased you enjoyed your stay with us.The ownership has renovated each room recently and the staff work hard to ensure that each room is clean and comfortable. We hope you will continue to choose to stay with us in the future.We will look forward to seeing you again soon!Best Regards,
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Cherae, Hotel Management
Dear Jennifer,We are pleased to see that you enjoyed your stay with us at EconoLodge.We hope you found everything you were looking for and will continue to choose to stay with us each time you visit the Middlesboro area.Best Regards,
