Ratings based on 218 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Everything was amazing but the sheets on the bed smelled a little musty, when they changed the sheets it was better but still had a smell to it
Comment from Hotel Management
15 Aug 2024 by JW Marriott Hotel Beijing, Hotel Management
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.I personally shared your comments with our operations team immediately, our Director of Rooms will personally take actions and keep on training our staff. Please rest assured that we will be looking into every possible way for us to improve our guest experience.It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence and I truly appreciate your valuable comments.Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.Kind Regards,
by A verified traveler
Posted 8 Aug 2024
Friendly and helpful staff. If breakfast buffet can have more variety and more frequent changes would be perfect.
Comment from Hotel Management
12 Aug 2024 by JW Marriott Hotel Beijing, Hotel Management
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,
by A verified traveler from Saskatoon
Posted 29 Jul 2024
Close to a shopping mall and the metro station.
Comment from Hotel Management
29 Jul 2024 by JW Marriott Hotel Beijing, Hotel Management
Dear Guest,Thank you for your kind words!We are delighted to hear of your enjoyable experience during your recent stay with us. Your compliments on our convenient location, facilities and service will continuously encourage us to improve and deliver high standards of our hotel. Thank you again for your kind words, and we look forward to welcoming you back soon.Kind Regards,
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
19 Aug 2024 by JW Marriott Hotel Beijing, Hotel Management
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,
by A verified traveler from Fishers
Posted 20 Jul 2024
**Review of JW Hotel Beijing:**
The hotel staff at JW Hotel Beijing is exceptionally friendly and attentive. They did a great job maintaining cleanliness throughout our stay, which we greatly appreciated. However, we booked this hotel expecting a high-end experience similar to what we've enjoyed at other JW locations in the U.S.
Unfortunately, our stay was significantly marred by the large number of low-level tour groups that the hotel accommodates. The lobby and elevator areas were often noisy and filled with guests demonstrating inconsiderate behavior. This atmosphere detracted from the exclusive and luxurious experience we anticipated, making it feel more like a low-cost hotel.
If you're seeking an exclusive and serene experience, this may not be the best choice. Based on our experience, we will not book here again in the future.
Comment from Hotel Management
22 Jul 2024 by JW Marriott Hotel Beijing, Hotel Management
Dear Guest,Warm greetings from JW Marriott Hotel Beijing!I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that you were not able to enjoy your experience with us as expected. This is certainly not our standard practice we believe is so important when our guests arrive to our hotel. Please rest assured that we will be looking into every possible way for us to improve our guest experience.It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence and I truly appreciate your valuable comments.Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.Kind Regards,
by A verified traveler
Posted 17 Jul 2024
great
Comment from Hotel Management
17 Jul 2024 by JW Marriott Hotel Beijing, Hotel Management
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,
by A verified traveler
Posted 8 Jul 2024
Excellent location, next to a subway station which is convenient
Comment from Hotel Management
17 Jul 2024 by JW Marriott Hotel Beijing, Hotel Management
Dear Guest,Thank you for your kind words!We are delighted to hear of your enjoyable experience during your recent stay with us. Your compliments on our convenient location, facilities and service will continuously encourage us to improve and deliver high standards of our hotel. Thank you again for your kind words, and we look forward to welcoming you back soon.Kind Regards,
by A verified traveler
Posted 27 Jun 2024
The location is perfect
Comment from Hotel Management
8 Jul 2024 by JW Marriott Hotel Beijing, Hotel Management
Dear Guest,Thank you for your kind words!We are delighted to hear of your enjoyable experience during your recent stay with us. Your compliments on our convenient location, facilities and service will continuously encourage us to improve and deliver high standards of our hotel. Thank you again for your kind words, and we look forward to welcoming you back soon.Kind Regards,
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by JW Marriott Hotel Beijing, Hotel Management
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by JW Marriott Hotel Beijing, Hotel Management
Dear Guest,Thank you for your kind words!We are delighted to hear of your enjoyable experience during your recent stay with us. Your compliments on our convenient location, facilities and service will continuously encourage us to improve and deliver high standards of our hotel. Thank you again for your kind words, and we look forward to welcoming you back soon.Kind Regards,
