Ratings based on 95 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from DAVIE
Posted 25 Oct 2024
We traveled with our 10 year old son, and a couple friends of us. We stayed at a Suite, and our friends did too. We were picked up at the airport right after coming out of our flight by the hotel person, and he went with us to get the luggage, and then to the van that transported us to the hotel. We've never experienced this, because usually the person from the hotel is waiting for us outside, after we pick up the luggage. That's how we got started with this hotel: "Impecable Professionalism". My husband called it: "mind -boggling" and "unexpected surprise". After traveling around the world from the very best hotels in Dubai to Singapore, we are pleased to say that the service, food quality, professionalism, and beauty that we experienced in this hotel completely changed our perspective about what a 5 star hotel really should be. Additionally, they've had a Michelin Star restaurant for the past few years, which lives up to its title. The chef there really cares about the guests liking the food that he cooks. Thanks to the team at the Lounge for their AMAZING service and details, thanks to the chefs, thanks to incredible housekeeping, and SPECIAL THANKS to Jeff, the Manager of this hotel, because his leadership was evident within all the staff. We also want to thank him for his details and professionalism that he displayed to us from the beginningand until the end....Simply, an Unbelievable Experience. We look forward to our return.
by A verified traveler from Richmond
Posted 21 Sep 2024
The staffs were working very hard
by A verified traveler
Posted 6 Sep 2024
The room was good but there were open cans in the fridge when we arrived and the staff's English level was so low it was hard to communicate. Some orders we made via phone never arrived or the wrong thing got delivered. Breakfast was ok but service was not able to communicate with us due to the language barrier. I would've expected English service since it's an international hotel.. I mean the hotel name is "intercontinental"
by A verified traveler
Posted 16 Aug 2024
Great location
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Totally satisfy for the stays
Posted 5 Jul 2024 on HotelsGreat location, great breakfast, great gym, surprising details. Thanks
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 18 Apr 2024
Friendly staff and convenient location close to many restaurants and shopping.
by A verified traveler
Posted 4 Apr 2024
The staff was very nice. The lobby and room were very beautiful for the first signs. My eyes later got tired because the decor is extremely busy.
by A verified traveler
Fantastic hotel
Posted 3 Mar 2024 on HotelsIt was amazing hotel very clean excellent location
