Ratings based on 1,201 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Dear Kathleen, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management Team
by A verified traveler
Posted 6 Dec 2024
Wonderful experience! Plan to stay here again the next time I visit HHI.
Comment from Hotel Management
6 Dec 2024 by Manager, Hotel Management
Dear Annette, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal beachfront location, combined with upscale amenities and service, make Hilton Beachfront Resort and Spa Hilton Head Island an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management Team
by A verified traveler
Posted 3 Dec 2024
Very nice beach front property. Could use some updates, but still very nice!
Comment from Hotel Management
3 Dec 2024 by manager, Hotel Management
Dear Joachim,Thank you for sharing your feedback! We are delighted that you enjoyed our stunning beachfront property. Your thoughtful comments regarding updates are truly appreciated as we continuously work to enhance our guest experience. It brings us joy to know that you had an overall fantastic stay. It was a pleasure having you with us, and we eagerly look forward to welcoming you back for another exceptional experience at Hilton Beachfront Resort and Spa, Hilton Head Island.Sincerely,Hotel Management Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Dear Min, Thank you for choosing Hilton Beachfront Resort and Spa Hilton Head Island. We were pleased that we exceeded your expectations during your visit to Hilton Head Island. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management Team
by A verified traveler
Posted 26 Nov 2024
We had not water during the entirety of our 2 night saty
Comment from Hotel Management
27 Nov 2024 by manager, Hotel Management
Dear John,Thank you for taking the time to evaluate our hotel. Please accept our apologies for the water issue and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management Team
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by manager, Hotel Management
Dear Brian,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive each time you are our guest.Sincerely,Hotel Management Team
by A verified traveler
Posted 22 Nov 2024
Beautiful hotel. Great facilities.
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear Deborah, We appreciate you taking the time to leave your generous rating and review regarding your recent visit to Hilton Beachfront Resort and Spa Hilton Head Island. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained property. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Hotel Management Team
by A verified traveler
Posted 17 Nov 2024
This property is in need of much repair
Showerheads leaking carpet is filthy. I would never ever stay here.
We ended up spending one night and then leaving
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Dear Thomas, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management Team
by A verified traveler
Posted 15 Nov 2024
Low winter staffing but they all were great. it’s an older property recently bought by Hilton. Pool deck needs to be refinished, rust on handrails, my bathroom door revealed there had been flooding in the bathroom before. It definitely needs maintenance.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Dear Tracy, Thank you for your kind review and rating. We are glad your stay with us was enjoyable and that you had exceptional interactions with our staff. Your compliments are not only rewarding but also encouraging. We are sorry you felt our resort needed updating. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. It would be our pleasure to welcome you back soon to Hilton Beachfront Resort and Spa Hilton Head Island . Sincerely,Hotel Management Team
by A verified traveler
Posted 13 Nov 2024
Nice place to stay.
Comment from Hotel Management
14 Nov 2024 by manager, Hotel Management
Dear Valentina,Thank you for sharing your kind words! Our team strives to provide a welcoming and comfortable experience, and it is wonderful to know that you found our resort to your liking. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon at Hilton Beachfront Resort and Spa Hilton Head Island. Sincerely,Hotel Management Team
