Ratings based on 1,389 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Reservation Department, Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. If there’s anything specific you’d like to share about your stay, please let us know—we value your input and would like to address any issues to improve our services.
by A verified traveler from lake park
Posted 29 Oct 2024
Great location but horrible service they dont have a front desk, just security. I paid for an ocean view and they couldn't do anything about it. I don't recommend and beware.
Comment from Hotel Management
30 Oct 2024 by Reservation Department , Hotel Management
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the location. We apologize for any inconvenience regarding the service and the ocean view room allocation. We understand how frustrating it must have been, and we’ll be addressing these concerns with our team to improve the guest experience. We appreciate your input and take it seriously in our efforts to enhance our services.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Reservations Department, Hotel Management
Thank you for the perfect rating! We're thrilled that you had an exceptional stay with us. It was a pleasure hosting you, and we look forward to welcoming you back to New Point Miami on your next visit!
by A verified traveler
Posted 25 Oct 2024
Communication with staff was a challege and there is no access to front office after 5 pm which is absurd..unless one has a private phone there is no in room telephone to call anyone in an emergency and they are doubling charging me for my stay which is unacceptable
Comment from Hotel Management
28 Oct 2024 by New Point Miami , Hotel Management
We apologize for the inconvenience you experienced regarding communication with our team and the absence of in-room phones. We strive to make our guest experience as seamless as possible, and we understand the importance of quick access to assistance at any time. Regarding the charges, please rest assured we are actively investigating to address the issue of any duplicate billing. Thank you for bringing these matters to our attention; we appreciate the opportunity to make improvements.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Reservations Department , Hotel Management
Thank you so much for the perfect 5 out of 5 rating! We’re thrilled to hear that you had such a great experience with us. Your feedback means a lot to our team, and we’re delighted that we could meet your expectations.We look forward to welcoming you back for another exceptional stay in the future!
by A verified traveler from Livonia
Posted 8 Oct 2024
Loved this place: great location.
Comment from Hotel Management
10 Oct 2024 by Reservation Department, Hotel Management
Thank you for your kind words! We’re thrilled to hear you loved the place and enjoyed the great location. We look forward to welcoming you back for another fantastic stay!
by A verified traveler from Milton Keynes
Posted 6 Oct 2024
Stayed 3 nights, double and sofa bed. 10th floor with good bay view. Room keys had to be replaced twice before we could enter first time. Others seemed to have the same issue. Rooms not sound proof.
Check-in was confusing as front-desk at the property services multiple companies it seems. Lobby and front access were often busy and chaotic.
Bathroom needs refurbishment. Room floor seemed a bit sticky.
Air con was good and beds were comfortable. Basic kitchenware was provided. Good fridge space.
Pool included and beach access from there.
Comment from Hotel Management
7 Oct 2024 by Reservation Department, Hotel Management
Thank you for sharing your experience with us. We're glad you enjoyed the bay view, comfortable beds, air conditioning, and the convenience of the pool and beach access. We apologize for the issues with the room keys, the confusion at check-in, and the condition of the bathroom and floor. Your feedback is valuable, and we will work on improving these areas. We hope to have the opportunity to offer you a smoother stay in the future.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Reservation Department, Hotel Management
Thank you for the perfect 5 out of 5 rating! We’re so happy to hear you had an excellent stay. We truly appreciate your kind words and look forward to welcoming you back for another wonderful experience!
by A verified traveler
Posted 23 Sep 2024
Property needs some updates. But overall we enjoyed our visit.
Comment from Hotel Management
24 Sep 2024 by Reservation Department, Hotel Management
Thank you for the 4 out of 5 rating! We’re glad to hear you had a good experience. We appreciate your feedback and are always striving to improve. If there’s anything we can do to make your next stay even better, we’d love to hear your suggestions. We hope to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
Great deal
Comment from Hotel Management
23 Sep 2024 by Reservation Department, Hotel Management
Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience with us. Your feedback means a lot, and we look forward to welcoming you back for another great stay soon!Let me know if you need any further assistance
