Ratings based on 5,530 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Dog stay at this property!
I left a very valuable top in the room and they said that they never found it!
Very dishonest staff and terrible service
by A verified traveler from massapequa park
Posted 13 Nov 2024
They should create a bracelet that allows access to the elevator and pool instead of shuffling for a room key
Comment from Hotel Management
13 Nov 2024 by Fatima, Hotel Management
Dear Jennifer,Thank you for submitting your score. We look forward to seeing you again soon.Kind Regards,FatimaGuest Experience Team
by A verified traveler from Little Silver
Posted 12 Nov 2024
Pool area and beach are nice. Staff is a mixed bag. Some fantastic and some not very helpful.
Comment from Hotel Management
13 Nov 2024 by Fatima, Hotel Management
Dear Lori,Thank you for taking the time to share your score with us, Your experience matters a lot to us, and we are constantly striving to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Kind Regards,FatimaGuest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Fatima, Hotel Management
Dear Claudia,Thank you for taking the time to share your score with us, we hope to see you again soon!Kind Regards,FatimaGuest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Fatima, Hotel Management
Dear John,Thank you for taking the time to share your score with us, Your experience matters a lot to us, and we are constantly striving to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Kind Regards,FatimaGuest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Elias, Hotel Management
Dear Lyasia,Thank you for taking the time to share your score with us, we hope to see you again soon!Kind Regards,EliasGuest Experience TeamFontainebleau Miami Beach
by A verified traveler
Posted 12 Nov 2024
$35 drink no in room coffee
Comment from Hotel Management
12 Nov 2024 by Elias, Hotel Management
Dear Kirk Anton,Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Kind Regards,EliasGuest Experience TeamFontainebleau Miami Beach
by A verified traveler
Posted 12 Nov 2024
We cancelled and went to the Ritz Carlton
Comment from Hotel Management
12 Nov 2024 by Elias, Hotel Management
Dear Hellen,Your experience matters a lot to us, and we are grateful for your feedback, We will delighted to provide you with a five-star service. We hope to hosts you and we hope to have the opportunity to provide you with a better experience in the future.Kind Regards,EliasGuest Experience TeamFontainebleau Miami Beach
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guillermo, Hotel Management
Dear David RandellThank you for your feedback. We hope to see you soon.Kind RegardsGuillermoGuest Experience Team.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guillermo, Hotel Management
Dear KarlYour experience matters a lot to us, and we are grateful for your feedback. We are constantly striving to improve our services, and we can't wait to have you back again soon.Kind Regards GuillermoGuest Experience Team
