Ratings based on 2,221 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by The Front Desk Team, Hotel Management
Thank you for staying with us, and for this phenomenal review. We hope to see you again soon!
by A verified traveler
Posted 23 Nov 2024
Easy to park, there is parking lot next to hotel, the parking fee which was reasonable. The room I booked for one night is much bigger than in the picture. I will be back if I revisit Miami.
Comment from Hotel Management
23 Nov 2024 by The Front Desk Team, Hotel Management
Thank you for staying with us, and for this phenomenal review. We hope to see you again soon!
by A verified traveler from Manalapan
Posted 22 Nov 2024
Our stay started off with some unfortunate mishaps. First we couldn’t check in to our room until 4:40pm due to the maid ‘cleaning it’. Got to the room and there was hair in jacuzzi outside and rust in the same tub. Also upstairs the rug was still wet. Our fridge didn’t work either. I was so exhausted from an early morning flight didn’t go to front desk till 8:30 am the next day to advise them of this. I told them everything going on - fridge, broken toilet paper holders, wet floor and hair in jacuzzi and they assured me they would send someone to the room. We left for the morning and came back several hours later. We arrived back to see nothing was handled. I had to call again. Customer relations was very helpful and had someone finally bring a fridge. However nothing else was handled. She however did offer a a small refund for our inconveniences and provided a late check out. She offered to move our room to a different room also but it was too much work to do that, as we were 3 women and had bachelorette decor everywhere and we were leaving the next day. I spent so much time at the front desk I didn’t want to waste another minute of my vacation packing up my stuff and moving to another room. I lost too many hours already dealing with nonsense.
Comment from Hotel Management
23 Nov 2024 by The Front Desk Team, Hotel Management
Thank you for staying with us! We're sorry for the troubles you faced, and have communicated these to the appropriate departments.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by The Front Desk Team, Hotel Management
Thank you for staying with us, and for this phenomenal review. We hope to see you again soon!
by A verified traveler
Posted 21 Nov 2024
The main pool was closed for most of our stay (3/5 days) and the hotel did not notify us before our stay so we could make other arrangements or compensate us in any way.
The wifi did not work on all of our devices (phones, tablets and laptops) for our entire stay and when I asked the front desk for help they said it’s working fine for them so it must be all of our devices.
There was garbage on our balcony from the previous guests which was not cleaned all 5 days of our stay, so I can imagine how not thorough the rest of the cleaning was.
None of the pools get sun after the morning (12pm noon) because it goes behind the hotel (not the hotels fault but not ideal for a beach vacation).
Property overall was dated.
Comment from Hotel Management
22 Nov 2024 by The Front Desk Team, Hotel Management
Thank you Morgan for your feedback. We're sorry to hear that your stay did not meet your expectations. Please reach out to our management to better assist you.
by A verified traveler from Carmel
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by The Front Desk Team, Hotel Management
Thank you Francis for your great review. We look forward to welcoming you back!
by A verified traveler
Posted 20 Nov 2024
room maintenance could be better
- didnt get the iron and stand when called until next day. one already in the room was broken and iron wont work
- valet was good but slow on weekend but asking for tip after every parking.
- bathroom commode was not working and flushing so we had to manually flush it by lifting the water tank lid.
wont do it again!
Comment from Hotel Management
21 Nov 2024 by Nora, Hotel Management
Thank you for taking the time to leave a review. We are very disappointed to hear your experience did not live up to your expectations, and we apologize for any issues encountered. This is not reflective of the quality of stay guests expect to receive, and we'll use your feedback to improve the experience of future guests. Sincerely,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nora, Hotel Management
Thank you for being our guest! It's delightful to see you had a wonderful time at our hotel. We look forward to welcoming you back for another exceptional experience. Sincerely,
by A verified traveler
Posted 20 Nov 2024
Beautiful view & right off the beach.
Comment from Hotel Management
21 Nov 2024 by Nora, Hotel Management
Thank you for your perfect rating! It is a huge thrill to know that we have topped your list of hotel experiences on Miami Beach. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Nora, Hotel Management
Thank you for taking the time to leave a review. We are very disappointed to see your experience did not live up to your expectations, and we apologize for any issues encountered. This is not reflective of the quality of stay guests expect to receive, and we'll use your feedback to improve the experience of future guests. Sincerely,
