Ratings based on 917 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
When we called before our stay to confirm the room would have a crib for our toddler as advertised, the man at the front desk informed us the property had no cribs despite the listing mentioning it multiple times in the amenities/description. Once we arrived for our late check in during the middle of the night, prepared to put together a makeshift bed for our toddler, the lady at the front desk put us in a room with a crib. Despite them fulfilling the amenity, it caused a lot of stress for my wife leading up to the stay as we had no backup options available. In addition, right when we stepped inside the room there was sticky candy on the floor that we found scattered throughout the carpet in the room. The bathroom door lock was also broken. However, one of the biggest issues we encountered was the property had no elevator. As a family with 2 young children arriving in the middle of the night and having luggage, it was a surprise to find we’d be carrying our children and suitcases up the stairs, not having a luggage cart as an option. Overall, you get what you pay for.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Brandon,We deeply apologize for the confusion regarding the crib and the inconvenience it caused your family. We understand how stressful it can be to travel with young children, and we will work on improving communication regarding amenities. We are also sorry for the sticky candy on the floor and the bathroom door lock issue, as cleanliness and maintenance are important to us. We appreciate your feedback and will address these concerns with our team to enhance future stays.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
My stay was horrible with my room and temperature. The sheets had red stains on them for the bed. The refrigerator was not cooling for food. And we had to move the microwave to plug it in to get it to work. They said they were going to send someone the next day to fix the things in the room and never did. Poor staff help and the front desk people did nothing to help me. Also their indoor pool is freezing water.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the multiple inconveniences you experienced during your stay, including the cleanliness of your sheets, the refrigerator not functioning, and the lack of follow-up from our staff. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us improve. We hope you’ll consider giving us another chance to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
The tube is dirty. Very bad
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. Your comments have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Edan,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Yvette,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Late arrivals too noisy
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Drucella,We are sorry to hear that late arrivals disturbed your peace during your stay. We understand how important a quiet environment is for a good night's sleep. Your feedback is valuable, and we’ll work to address this issue with our team to ensure a more restful experience for our guests in the future. We hope to provide you with a better experience next time!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Linda,Thank you so much for your amazing four-star rating! We are thrilled you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
The bed was quite comfortable but the pillows were small and too firm for me. As being a senior, would be nice if they could update the toilets and sink height.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear DANIEL,Thank you for sharing your feedback! We're glad to hear you found the bed comfortable, though we apologize that the pillows weren't to your liking. Your suggestion regarding the toilet and sink height is greatly appreciated, especially for the comfort of our senior guests. We'll certainly pass it along for future updates. Ensuring all our guests have a pleasant and accessible experience is important to us, and we hope to welcome you back for an even better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
Thanks
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Joe,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Dirty men’s underwear in the bathroom and a used towel! Ewe
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear TAMMY,We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. Finding dirty items in your bathroom is completely unacceptable, and we understand how distressing that must have been. Your feedback is crucial, and we will address this matter with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope you will consider giving us another chance to provide you with a much better experience in the future.Sincerely, Hotel Manager
