Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Put me in a handicapped room with no tub. When i took a shower i couldnt get the water heated up. Warm water at best to take a shower. Wasnt pleased. We used to stay here any time we cone to Michigan city. This is the last time and the last time we use Expedia as well.The staff was courteous and that wasnt the issue. Just disappointed with the quality.
by A verified traveler
Posted 20 Dec 2024
Front desk lady was extremely inviting. Room very clean.
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello VINCENT,We are delighted to hear that you found our front desk staff welcoming and your room clean. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any other comments or suggestions, please feel free to share them.
by A verified traveler
Posted 17 Dec 2024
The lady at the front desk upgraded my room since it was a slow night, very enjoyable experience would stay here again.
Comment from Hotel Management
20 Dec 2024 by Manager, Hotel Management
Hello Hanna,We are delighted to hear that you had an enjoyable experience during your stay with us. Our team always strives to provide exceptional service to all our guests. Should you decide to stay with us again in the future, we look forward to welcoming you back for another great stay.
by A verified traveler
Posted 30 Nov 2024
Great stay.
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello James,We are delighted to hear that you had a great stay with us. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another excellent experience.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello John,We are thrilled to hear that you had a wonderful stay with us! Please come back and visit us again soon for another fantastic experience.
by A verified traveler
Posted 24 Nov 2024
Great Service, Easy check in and out!
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Tiffany,We are delighted to hear that you found our service top-notch and check-in/out process convenient. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Keisha, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your time here. We hope to welcome you back in the future for an even better experience!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Mark, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Schaumburg
Posted 12 Nov 2024
Mattress was not comfortable.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Gregory,We apologize that your experience with the mattress did not meet your expectations. Your feedback is important to us for improving our guests' comfort in the future. Thank you for sharing your concerns with us.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Paul,We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another amazing stay!
