Ratings based on 2,566 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Hotel wonderful
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by CIS Front Desk, Hotel Management
Thank you for rating us 4 stars! We're thrilled to know you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by CIS Front Desk, Hotel Management
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience. Your support means the world to us, and we can’t wait to serve you again in the future!
by A verified traveler from Warren
Posted 8 Dec 2024
Nice and friendly staff and good people all the things you could ask for rides to and from your cruise or airport
Comment from Hotel Management
8 Dec 2024 by Front Desk Staff, Hotel Management
Dear Richard, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed a comfortable stay. It was a pleasure having you as our guest, and we look forward to the opportunity of welcoming you back soon. Warm Regards, Front Desk Staff
by A verified traveler from Warren
Posted 8 Dec 2024
Good staff that helps and friendly got everything you need and ask for transportation to your cruise and airport for FREE
Comment from Hotel Management
8 Dec 2024 by Front Desk Staff, Hotel Management
Dear Richard, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed a comfortable stay. It was a pleasure having you as our guest, and we look forward to the opportunity of welcoming you back soon. Warm Regards, Front Desk Staff
by A verified traveler
Posted 7 Dec 2024
I would stay here again but not for the free shuttle - they share with 2 other hotels and people waited 2-3 hours for a shuttle. If you’re a large group needing to stay together, definitely plan on other transportation. The hotel should figure out a way to keep late-comers from barging in the shuttle ahead or those patiently waiting.
Comment from Hotel Management
10 Dec 2024 by CIS Front Desk, Hotel Management
Thank you so much for the 5-star rating and for taking the time to share your feedback! We're glad to hear you'd consider staying with us again.We truly apologize for the inconvenience you experienced with the shuttle service. We understand how frustrating it can be when waiting times are long, especially for large groups. Your comments about managing shuttle priority are very helpful, and we will review ways to improve the experience and ensure smoother, more efficient service in the future.We really appreciate your understanding and hope to have the opportunity to welcome you back soon for another great stay!
by A verified traveler
Posted 6 Dec 2024
We loved the up keep of the room and hotel in general. The water took very long to get hot in the shower, and the heat/cooling was not controllable but
over all we loved your rooms, lobby, and your customer service.
Comment from Hotel Management
10 Dec 2024 by PC, Hotel Management
Dear Rico, Thank you for choosing to stay with us and for taking the time to share your review. We sincerely appreciate your kind remarks about the hotel. I have shared your feedback with our Maintenance staff and the team to support our ongoing improvement efforts.We are committed to maintaining a clean and comfortable property while delivering the highest level of service. We look forward to welcoming you back the next time you’re in town.Best Regards, Paola CorderoGeneral ManagerComfort Inn & Suites Miami International Airport
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
10 Dec 2024 by CIS Front Desk, Hotel Management
Thank you for rating us 4 stars! We're thrilled to know you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
10 Dec 2024 by PC, Hotel Management
Dear DanaThank you so much for your review. We are happy to see that you enjoyed a comfortable stay with us. It was our pleasure having you as our guest, and we look forward to welcoming you back again soon. Warm Regards,Paola Cordero, GMComfort Inn & Suites Miami International Airport
