Ratings based on 194 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rhinebeck
Posted 17 Jan 2025
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Customer Service, Hotel Management
Thank you for sharing your feedback, Raniha.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
by A verified traveler
Posted 6 Jan 2025
Very run down and in need of refurbishment. Has gone down in quality since i last stayed here a few years ago. An erroneous charge was placed on the bill. I could never get through directly to someone and left multiple messages which were never returned. On the plus side the location is great. However I won’t be returning.
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Dawn, thank you for sharing your feedback. The inconvenience you experienced with communication is certainly not the experience intended for our guests, and we value your comments. Please know that renovations and upgrades to all suites are currently underway to enhance the guest experience. It is unfortunate to hear that this stay didn't meet your expectations, and we appreciate your acknowledgment of our convenient location.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Angelina, thank you for staying with us at Z Ocean Hotel South Beach. We’re thrilled you enjoyed your stay and look forward to welcoming you back to our newly renovated suites.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Customer Service, Hotel Management
Craig, thank you for taking the time to rate your experience. At Z Ocean Hotel South Beach, the team is always striving to enhance the guest experience and currently undergoing renovations and upgrades to the suites. We hope to welcome you back to enjoy the refreshed accommodations soon.
by A verified traveler
Posted 13 Dec 2024
It’s a beautiful place but it needs renovation
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Merril, it is appreciated that you found the place to be beautiful. The team is indeed in the process of upgrading and renovating all the suites, and they are working hard to enhance the guest experience. Thank you for your remarks.
by A verified traveler
Posted 8 Dec 2024
the photos on Expedia unfortunately no longer reflect the current state of the hotel, everything is a bit run down! Staff not particularly interested in guest service. A queen bed for 3 adults😩???! The terrace with the whirlpool unfortunately cannot be used at all as there is so much noise from the next room, probably a broken whirlpool!!! It was not possible to open a window! The supposedly included breakfast for 2 people (there were 3 of us?) is just a coupon for $20, which is not nearly enough, the portion of salmon we ordered is a tiny slice! So you might as well have breakfast somewhere else! Coffee machine in the room but the coffee is unfortunately inedible.
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Michaela, thank you for sharing your feedback. The team is committed to enhancing the guest experience, and renovations and upgrades to all of the suites are currently underway. The comments about the dining and room amenities have been noted. Please know that the team aims to resolve the concerns you mentioned. Your insights are valued, and the team hopes for an opportunity to provide a more satisfying stay in the future.
by A verified traveler
Posted 6 Dec 2024
The rooms were large, great shower
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Michael, we are thrilled you enjoyed your stay at Z Ocean Hotel South Beach. Our team is delighted to hear that you appreciated the spacious rooms and the impressive shower. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 6 Dec 2024
We spent 4 nights at ZOcean and I have to say “not exactly as advertised” as the suite we stayed in had roof access but the hot tubs are not running, the furniture was lacking cushions on the patio, the actual room was in disrepair and the kitchen / dinette had a plastic plat a fork and a knife. Not what you read when you book the “upgrade”. The folks at the hotel are nice enough but the hotel has not been invested in to be at the advertised level for what looks like 10 years. Very disappointed in the accommodations. On the positive side it’s in a great location near dinning and the beach.
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Seth, thank you for sharing your insights. The ongoing renovations and upgrades to all of the suites aim to address the room's current state, including amenities. It is great to hear that you appreciated the location and friendly team members. Your feedback is valuable as the hotel continues to enhance its offerings.
by A verified traveler
Posted 2 Dec 2024
The hotel is very old and poorly maintained. The gym is a joke. It looks like a dungeon. There is almost no equipment. The TV system is from the previous century. If it works. Not a very presentable establishment at all.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Mark, thank you for sharing your thoughts. It is unfortunate that certain aspects did not meet expectations. The ongoing renovations and suite upgrades aim to enhance the guest experience. The team is continually working to improve the facilities, including the gym and entertainment options. Your feedback is highly valued and will be taken into consideration for these improvements.
