Ratings based on 247 Verified Reviews
4.5 Room cleanliness
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
It was cute but the beds were rock solid & the communication was lacking at best
Comment from Hotel Management
18 Nov 2024 by Joseph, Hotel Management
Dear Laura,Thank you for choosing YOTELPAD Miami. We sincerely apologize for the lack of communication you experienced. Our service team strives to improve performance and we will be sure to use this as a tool for improvement. We hope to see you in the future.Best Regards
by A verified traveler
Posted 15 Nov 2024
The area is perfect, breakfast was good although takes a long time to get served. Some of persons at check in not so nice and not very good communicating breakfast times and inclusion etc. I had to ask about breakfast times and if it is included.
Comment from Hotel Management
16 Nov 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for sharing your experience with us! We're glad to hear you enjoyed our fantastic location and that breakfast was to your liking, though we're sorry it took a bit longer to be served. We also apologize for any confusion during check-in regarding breakfast details. Your feedback is important, and we'll use it to improve our communication and service. We hope to welcome you back to YOTELPAD Miami soon for an even better experience!
by A verified traveler
Posted 11 Nov 2024
The hotel was awesome!! Clean, friendly staff, and close to all conveniences.
Comment from Hotel Management
12 Nov 2024 by Joseph, Hotel Management
Dear Riche,Thank you for choosing YOTELPAD Miami. We truly appreciate the opportunity to host you. We will certainly pass along your comments to our service team.Best Regards
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Elsa Movilla , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 29 Oct 2024
The TVs weren’t working in the rooms for a week before our stay and the property did not mention this. The Murphy beds have hard rails that you can feel through the thin mattress, we requested towels and pillows 6 times over 3 days and no one ever brought anything or cleaned the room. We left early and we will dispute the charges.
Comment from Hotel Management
30 Oct 2024 by Joseph, Hotel Management
Hello Amanda,Thank you for your feedback. We truly appreciate your candor. We have reviewed your comments with the service team and will ensure this does not happen in the future. We would welcome the opportunity to host you again so that we change your opinion of the property.Best Regards
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
by A verified traveler from gary
Posted 12 Oct 2024
I liked staying at yotel hotel everything went well except when we kept having to call to order towels it wasnt any face or actual body towels in the room & we called guest services we kept having to check for a status update we called 4-5 times over the course if 2 hours they kept saying wait someone is on the way now i finally was able to just go downstairs the guy at the front said oh we dont have any request for your room very odd but he helped us right away! After that smooth experience breakfast was great & the front desk people are so kind & pleasant
Comment from Hotel Management
12 Oct 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you so much for your kind words about your stay with us at YOTEL Miami! We're delighted to hear that you enjoyed our breakfast and found our front desk team friendly and helpful. However, we truly apologize for the inconvenience you experienced with the towels and the confusion with your request. This is not the level of service we aim to provide, and we appreciate your patience throughout. We're glad our front desk team could resolve it quickly, and we’ll work to ensure this doesn’t happen again. We hope to welcome you back soon for an even smoother stay!
by A verified traveler
Posted 10 Oct 2024
Hotel staff was very nice and polite. The problem we had is that when we asked for things it took hours or just never arrived.
Comment from Hotel Management
11 Oct 2024 by Joe, Hotel Management
Hello Marta,Thank you for staying with us during your visit to Miami. Our sincere apologies for the length of time it took to deliver products and services. Our service team will review your comments as we truly appreciate all feedback. We hope you provide us with another opportunity during your next visit to Miami.Best Regards
by A verified traveler from Livonia
Posted 8 Oct 2024
Great stay
Comment from Hotel Management
9 Oct 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great stay with us at YOTELPAD Miami. It was a pleasure having you, and we look forward to welcoming you back for another memorable experience soon. If there’s anything we can do to make your next visit even better, don’t hesitate to let us know!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
