Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was nice overall. Hovewer, we were informed that the concierge will reach out and make some recommendations or booking for us. Nobody reached and when we were trying to reach nobody picked up nor answered our emails. That was a disappointment. Also, I booked the hotel because of tennis courts. Nobody told us as well as no information was about reconstruction of tennis courts. Will never come again, it’s far from what we expected.
Comment from Hotel Management
19 Nov 2024 by Rita Timoteo, Hotel Management
Dear Yulia, I hope this message finds you well. We are extremely sorry if you had a subpar experience. Please do note we would love to welcome you back and ensure we can fully recover. Your feedback will be shared with the team. We trully appreciate you sharing it with us as we work towards improving our luxury service. I can assure you we to take this very seriously.
by A verified traveler
Posted 11 Nov 2024
The area around the hotel is a little run down.
Comment from Hotel Management
11 Nov 2024 by Rebeca D, Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
by A verified traveler
Posted 10 Nov 2024
Friendly staff, clean rooms.
Comment from Hotel Management
10 Nov 2024 by Rita Timoteo, Hotel Management
Dear Tina, Thank you for your feedback. I hope you have a lovely weekend!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Rebeca D., Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Rebeca D, Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
by A verified traveler
Posted 2 Nov 2024
Beautiful property with exceptional service.
Comment from Hotel Management
3 Nov 2024 by Rebeca D., Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
by A verified traveler
Posted 1 Nov 2024
Beautiful room! Very kind staff!
Comment from Hotel Management
1 Nov 2024 by Rita Timoteo, Hotel Management
Dear Jennifer, Thank you so much for the feedback. We hope to welcome you soon!
by A verified traveler
Posted 21 Oct 2024
Great
Comment from Hotel Management
21 Oct 2024 by Rebeca D., Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Rita Timoteo, Hotel Management
Dear Rohan, Thank you for choosing W South Beach. We hope to welcome you back!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Rebeca D, Hotel Management
Thank you for booking with W South Beach! Your feedback is appreciated. Please visit us again soon!
