Ratings based on 328 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brampton
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by The St. Regis Bal Harbour Leadership Team, Hotel Management
Dear Oliver, It was a pleasure having you as our guest at The St. Regis Bal Harbour Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by The St. Regis Bal Harbour Leadership Team, Hotel Management
Dear Yuriy, We are pleased to know how much you loved your stay. Here at [The St. Regis Bal Harbour Resort, renowned St. Regis luxuries and amenities abound, from our Signature St. Regis Butler service to world-class dining and our relaxing spa. On behalf of all of us, thank you for the excellent rating. We look forward to having you visit with us again and wish you all the best with your travels.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler from Temple
Posted 23 Nov 2024
Beautiful property and amazing staff
Comment from Hotel Management
23 Nov 2024 by The St. Regis Bal Harbour Leadership Team, Hotel Management
Dear Laticia, It was a pleasure reading your review of The St. Regis Bal Harbour Resort. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We are grateful for the comments, and we thank you for choosing us.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler
Posted 14 Nov 2024
I can’t believe that property is a St Regis. The building is falling apart, tubs not working, shower was flooding, matress was with a hole looks like never changed. Pillows and blankets smelled. I prepaid for the nights and was charged 2400 dollars to my credit card. Still pending on 2 of my Amex cards. Horrible experience.
Comment from Hotel Management
17 Nov 2024 by The St. Regis Bal Harbour Leadership Team, Hotel Management
Dear Jorge, We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our resort. We also sincerely apologize for the billing concern that you are having. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Thank you for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler from Orlando
Posted 9 Nov 2024
Good
Comment from Hotel Management
10 Nov 2024 by The St. Regis Bal Harbour Leadership Team, Hotel Management
Dear Frederico, On behalf of our associates, thank you for the generous review. Perfect for romantic getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of refined luxury and flawless service. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by The St. Regis Bal Harbour Leadership Team , Hotel Management
Dear Sabrina, Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future.Sincerely,The St. Regis Bal Harbour Leadership Team
by A verified traveler
Posted 20 Oct 2024
Did not like the check in process
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Therese, We are committed to providing exemplary service when it comes to assisting our guests, and it sounds like these high standards got overlooked, especially at the time of check-in. Your feedback is valuable to us, and we hope you will accept our apologies. We will use your feedback to serve you better moving forward. Thank you for your honest review, and we would welcome another opportunity to show you our dedication to authentic and seamless hospitality.Sincerely,Stephen Power,General Manager
by A verified traveler
Posted 16 Oct 2024
Should improve cleaning
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Dear Juan, We are glad to read that you had an overall pleasant stay. However, we apologize for any items that were overlooked in the preparation of your room. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We have shared your comments with our housekeeping staff. Thank you for choosing The St. Regis Bal Harbour Resort. We look forward to having you stay with us again.Sincerely,Stephen PowerGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Staff was excellent.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Eric, On behalf of all of us, thank you for the excellent review. We are pleased to know how much you loved your stay. Here at The St. Regis Bal Harbour Resort, our associates are passionate about inspiring and connecting with our guests, and we appreciate you recognizing them for an impeccable job. It was our pleasure hosting you, and we hope to have you back with us again soon.Sincerely,Stephen PowerGeneral Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Sara, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing The St. Regis Bal Harbour Resort! Sincerely, Stephen Power, General Manager
