Ratings based on 994 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Not a Ritz experience. Our 5th floor always smelling food for the 6 nights we stay there, noisy balcony from the hotel air circulation. Service very poor. The worst of all was the fishing boat recommendation ...Therapy IV.... how can Ritz be envolver in a such fake fishing experience?! had booked myself a fishing boat before and it was a real experience .... because I trusted the hotel I decided to follow the concierge suggestion.... what a shame! I love Key Biscayne the beach is beautiful and I wish this hotel be renovated to bring us a real Ritz Carlton experience.
by A verified traveler from Falls Church
Posted 26 Nov 2024
Lovely property with outstanding service and top notch rooms. Family pool separate from lux adult pool. A welcome quiet resort for the couple who a romantic getaway.
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Awesome
by A verified traveler from New Orleans
Posted 25 Oct 2024
Excellent property, staff very accommodating. Would return
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Property is old, but well maintained.
by A verified traveler
Posted 20 Oct 2024
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
