Ratings based on 1 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by Mathew from Palm Beach
Posted 22 Jun 2016 on Hotels
Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....
Comment from Hotel Management
15 Aug 2016 by General Manager, Hotel Management
Dear Mr. Ruiz,
Thank you for your recent review and candid feedback regarding your experiences during your stay. I am so very sorry to hear that your stay with us was not a pleasant experience. Please accept my sincerest apologies for our service gaps and inconvenience caused. This is truly not in keeping with our service standards and I offer no excuses. As a relatively new hotel, we are learning and improving from our guest comments. Thank you for taking your time.
Sincerely,
1 Hotel South Beach Management
