Ratings based on 1,837 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Parking is extremely difficult and annoying.
by A verified traveler
Posted 21 Nov 2024
They need to streamline the check-in process and allow people to check in when rooms are ready instead of holding everyone until 4 o’clock and creating a huge bottleneck in the lobby. It makes the check-in process very uncomfortable and it is a real deterrent to staying there again.
by A verified traveler
Posted 20 Nov 2024
We had bugs in our room but other than that it was great
by A verified traveler
Posted 20 Nov 2024
The Elser Hotel met all my expectations and than some... we only stayed one night before our cruse but plan on returning for a longer stay in the near future.
Comment from Hotel Management
20 Nov 2024 by JL, Hotel Management
Thank you for sharing your wonderful feedback! We’re so pleased to hear that The Elser Hotel exceeded your expectations during your brief stay. It’s fantastic that you enjoyed your time with us, and we’re thrilled to know you plan to return for a longer stay in the future.We can’t wait to welcome you back and provide you with an even more memorable experience. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know.Thank you again for your kind words, and we look forward to your next stay!
by A verified traveler
Posted 19 Nov 2024
Me and my husband went here before our honeymoon cruise and really enjoyed ourselves. The welcome was lacking a bit and they at first gave us thr wrong booking, but once that was ironed out we enjoyed ourselves very much.
Comment from Hotel Management
20 Nov 2024 by JL, Hotel Management
Thank you for sharing your feedback with us. We’re delighted to hear that you and your husband enjoyed your time at The Elser Hotel before your honeymoon cruise! It’s wonderful to know that, despite the initial mix-up with your booking, you had a memorable stay.We do apologize for the confusion during check-in and the welcome not meeting your expectations. This is not the experience we strive to provide, and we will be sure to review the process with our team to ensure smoother check-ins for future guests.We truly appreciate your understanding, and we’re glad you were able to relax and enjoy the rest of your stay. We wish you both the best on your honeymoon and would love to welcome you back for another visit soon!
by A verified traveler
Posted 19 Nov 2024
Great hotel
Comment from Hotel Management
20 Nov 2024 by JL , Hotel Management
Thank you for your kind words! We’re so glad to hear that you had a great stay with us. We truly appreciate your feedback and hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 18 Nov 2024
Great atmosphere
Comment from Hotel Management
19 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 18 Nov 2024
Beautiful and central location of this hotel in Miami, with a very modern decoration and facilities.We love it!
Comment from Hotel Management
19 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 18 Nov 2024
My favorite place to stay for a city trip to Miami. So close to all the main restaurants, clubs, areas, and more. The staff is incredibly kind. The hotel is very modern. The balconies are beautiful as are the views.
Comment from Hotel Management
19 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
